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Customer Representative- Swedish Market

hace 2 semanas

Casariche, España Webhelp A tiempo completo

customer Representative

Main Responsibility:
Additional responsibilities:

- Perform service requirements of Runway’s customers providing an efficient, polite, friendly and honest response to their queries and requests for information;
- Provide relevant information in a professional and timely manner in order to maximize service and achieve performance objectives;
- Work in a team of Customer Service Specialists to achieve and over achieve the team’s performance targets;
- To respect and fulfill orders that is given by the appointed Manager or managing stuff;
- Attend specified training, organized by Runway or client, in order to develop professional work and individual standards, to improve skills of business relationship with clients and customers, develop the skills and experiences necessary to improve product knowledge and increase sales and service ability;
- Respect and fulfill single management tasks and orders, participate in administrative or office work duties, which comply with company’s growth and effective daily activity targets;
- Become proficient in the use of all call center systems and telephony in order to perform to the highest possible standards;
- Work to achieve targets in all areas, highlighting development needs to Human Resource department where required in order to keep them informed of training / coaching input needed;
- Attend the premises on time to begin work at the agreed time;
Standards of Performance: will be department specific and based on the measurements below:
Individual Targets:

- Conversion rate;
- Task duration;
- Training attended;
- Attendance;
- Quality assurance

Team Targets:

- Total Response time;
- Total Abandoned rate;
- Team SLA

What we offer:

- Long-term opportunity
- Salary: 16.000 euros gross/year + up to 450 euros gross/Month in bonus
- Full Time (39 h/week) - Monday to Friday (09:00 - 17:00)
- Initial & Ongoing Training
- Internal Development Program
- Employee Discounts
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

**Requirements**:

- Good command of English and native Swedish, Norwegian language is a plus.
- Good telephone communication skills;
- Minimal education - secondary education; preferable education - unfinished or competed higher / university education;
- Ability to responsibly and independently carry out customer service specialist duties;
- Ability to perform working tasks according to position description, comply with regulatory requirements and the organization's internal rules of the procedure;
- Ability to plan and organize own work and working place, working independently and in team, in order to accurately and creatively meet the challenges of the organization's core values;
- Ability to obtain, verify, evaluate work assignments and provide necessary information for clients;
- Excellent listening skills and ability to develop reports;
- Excellent time managements skills;
- Good knowledge and experience of Microsoft Office programs and PCs in general.- The period of holiday entitlement is fixed by mutual agreement between the company and the employee

RRQ22-007736-1-SWEDEN