Account Executive Director

locations
- Madrid (Flexible)
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR107637
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- This job description is a template for job requisitions please make sure to update according to the position you are hiring for
- We are seeking a highly motivated and results-driven Account Executive Director to join our dynamic sales team within the rapidly growing CCaaS (Contact Center as a Service) industry. In this role, you will focus on developing new business opportunities, driving revenue growth, and fostering long-term relationships with key clients. As a Principal Account Executive Enterprise, you will leverage your expertise in the CCaaS market to understand customer needs, offer tailored solutions, and consistently exceed sales targets.
- Key Responsibilities:

- Lead Sales Initiatives: Identify, pursue, and close new business opportunities in the CCaaS space.
- Customer Relationship Management: Build and nurture long-term relationships with senior executives, decision-makers, and IT leaders within target accounts to drive account growth and retention.
- Solution Selling: Use a consultative sales approach to understand customer pain points and needs, presenting tailored CCaaS solutions to improve customer experience, optimize operations, and drive ROI.
- Market Expertise: Stay up-to-date on industry trends, competitive landscape, and emerging technologies to position the company's CCaaS offerings as industry-leading solutions.
- Collaboration: Work closely with marketing, product development, and customer success teams to ensure smooth onboarding and high customer satisfaction, and to develop strategic account plans.
- Sales Forecasting & Reporting: Provide accurate sales forecasts, maintain CRM data integrity, and report on sales metrics and key performance indicators (KPIs).
- Cross-Selling and Upselling: Identify opportunities to expand accounts by introducing additional services and features, driving incremental revenue.
- Contract Negotiation: Negotiate and close complex contracts, ensuring mutual value is created for both the company and the client.
- Customer Advocacy: Act as a trusted advisor and advocate for customers, understanding their business challenges and aligning our solutions to meet their evolving needs.
- Minimum Requirements:

- 10+ years of experience in a sales or account executive role, preferably within the software, or cloud communications industries.
- Deep understanding of contact center technology, cloud-based communications, and CCaaS solutions, with proven experience in selling complex technology solutions to enterprise clients.
- Demonstrated success in achieving and exceeding sales quotas, closing deals with enterprise accounts, and managing multimillion-dollar contracts.
- Excellent communication, negotiation, and presentation skills with the ability to influence decision-makers at all levels.
- Ability to build trusted, long-term client and partner relationships, acting as a strategic advisor to key stakeholders.
- Familiarity with CRM systems (e.g., Salesforce) and the ability to leverage data for account planning and forecasting.
- Highly motivated, results-oriented, and able to thrive in a fast-paced, dynamic environment.
- Bachelor's degree in Engineering, Business, or a related field. A relevant Master's degree or professional certification is a plus.
- Fluency in Spanish and English languages. Portuguese and/or Italian is a plus
- If a Genesys employee referred you, please use the link they sent you to apply.
- About Genesys:

- Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visi