Klg B2B Global Sales Executive

Company Description

**Job Description**:
The Kaplan Languages Group (KLG) is looking to recruit a B2B Sales Executive for Balkan countries & Spain. The position is based at our Head Office in West London or at our regional office in Barcelona, Spain. We’re an international education company with a diverse, multilingual team working across a range of functions including accounting and finance, student admissions, marketing and sales, HR and IT.

In this role you will be responsible for directly managing the Balkan sales area to maximise sales revenue and meet company objectives. You are in charge of maintaining long lasting business partners relationships and sourcing new partner agencies.

In addition to the above, you will support partnerships in the Spanish market led by the Regional Sales Manager for Europe.

Also, this position provides support globally about off-season (mini-stay) and junior group requests.

The role will report into the KLG Sales Manager, Europe.

**KLG B2B Global Sales Executive main responsibilities and functions**:
**Sales market direct responsibility in the Balkan countries (Albania - Bosnia & Herzegovina - Bulgaria - Croatia - Greece - Kosovo - Macedonia - Montenegro - Romania - Serbia - Slovenia) - 30% (not limited to)**
- Coach, support and encourage agent partners in order to exceed sales objectives
- Ensure consistent & profitable growth in sales revenues
- Answer agents’ requests with efficiency and appropriately within the advised time frame
- Provide agents with regular and appropriate training about KLG portfolio
- Identify objectives, strategies and action plans to improve short
- and long-term sales and earnings, delivering weekly briefs and monthly reporting
- Implement sales strategies with the goal of developing and establishing new accounts
- Travel regularly in the market areas to ensure good cooperation and training with our business partners. Represent the company during major industry fairs and events
- Collaborate with the KLG Sales Manager Europe in establishing and recommending the most realistic sales goals for the company
- Perform sales activities on major accounts and negotiates sales price and discounts in consultation with the KLG Sales Manager Europe
- Accurately forecast annual, quarterly and monthly revenue streams
- Coordinate proper company resources to ensure efficient and stable sales results, constantly working within budget; understanding targets and budgets, not abusing of company resources, never use for personal use
- Benchmark regularly language schools industry as well as non-industry leading players and focus on direct competitors
- In collaboration with the Marketing team, establish a communication strategy with the business partners
- Work in close collaboration with the customer care and operations teams to ensure that students and agents receive the most customer-friendly support before and after arrival on site
**Sales support on the Spanish market - 30% (not limited to)**
- Answer agents’ requests with efficiency and appropriately within the advised time frame
- Answer availability requests and follow-up with the reservations on hold
- Take the lead on some Spanish B2B agents
- Take the lead on some Spanish group requests
**Support/Lead off-season and junior group requests - 40% (not limited to)**
- Support the B2B team worldwide providing quotes for off-season and junior groups
- Work in close collaboration with the KLG schools worldwide to have the correct pricing
- Review the group quote process, recommend best practices, policies, and procedures for improvements and market needs

Qualifications**
- Friendly and engaging personality
- Bachelor or Master Degree, preferably in Business related fields such as, not limited to, Sales, Customer Service, Marketing, Tourism, Administration, Management
- Several years of sales operations experience in the travel & language education industry
- B2B and/or B2C proven sales track record, results driven
- Quality focus and detailed oriented
- Resilient nature and proven ability to work under short-notice timeline
- Ability to get things done with constantly changing priorities and deadlines
- Excellent communication skills, fluency in English & Spanish a must; other languages a plus
- Keen to travel 12-16 weeks per year; in blocks of 2-3 weeks maximum at a time
- Good balance between strategy and operational
- Ability to work in a collaborative environment and ability to prioritize and manage yourself to get the job done on time
- Agile and able to solve problems
- Customer service focus
- Analytical skills and ability to make quotes with ease
- Cross cultural awareness
- Product knowledge
- Market knowledge
- Solution driven
- Multi-tasking
- Phone skills
- Professional knowledge of Microsoft Office solutions

Additional Information
Contract: Permanent contract

Location: Barcelona or London

Applicants must be able to provide proof of eligibility to work in the UK or in Spain
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