Quality Process Analyst

1 Opening- Madrid**Role description**:
**UST is looking for the very Top Talent and we would be delighted if you were to join our family**

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

**What are we looking for?**
- We are looking for a **Quality Process Analyst for Mobile Operations** who will contribute to a project with one of our global customers, that is a global leader in credit cards, auto loans, banking and saving accounts.
- As QA you are entrusted with the pivotal responsibility of ensuring the delivery of overall quality for your team or initiative.
- Your role includes implementing the governance strategies, to ensure a continued quality output.
- Your influence extends beyond execution, you serve as a trusted consultant within team, imparting knowledge and training other QAs as well as Engineers.
- Through collaborative efforts, you are informed and will give feedback around the test strategies and approaches, and tailor them to the unique needs of each project, ensuring comprehensive test coverage and robust validation processes.
- At the heart of the role lies the hands-on Analysis of change, creation, maintenance, and improvement of manual testing types within your team, whilst advocating opportunities to automate manual tasks (not confined to testing activity) to improve efficiency.

**Main responsibilities**

**Quality Documentation and Process Definition**
- Lead efforts in documenting processes that ensure quality standards are upheld, especially for rare or complex tasks like SDK upgrades, certificate rotations, and mobile release management.
- Develop clear, reusable, and standardized documentation for procedures to prevent knowledge loss and streamline processes across the team.

**Testing Approach and Standards**
- Define a detailed test approach tailored to specific features, moving away from a 'one-size-fits-all' method. This includes creating testing standards for each environment and stage.
- Analyze and implement testing protocols that ensure ongoing quality improvements, focusing on both consistency and adaptability within mobile operations.

**Ownership of Maintenance Tasks**
- Take ownership of mobile maintenance activities that mobile dev teams may not prioritize or have time to execute.This includes platform health management, SDK updates, certificate rotations, and related operational tasks.

**Quality Analysis and Holistic Quality Improvement**
- Evaluate quality holistically across all processes and identify areas where improvements are needed. Act as a bridge between quality control and other mobile operations activities to prevent quality issues from accumulating.

**Team Collaboration and Knowledge Transfer**
- Serve as a Subject Matter Expert (SME) on seldom-performed but critical processes.
- Guide team members and related teams on quality standards, helping foster a unified approach to quality across mobile operations.

**Scenario-Based Problem Solving and Continuous Learning**
- Participate in scenario-based exercises like hack days, aimed at breaking down and analyzing specific quality issues, exploring new tools, and fostering innovation within the team.

**What can we offer?**
- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days
- Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).
- 'Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan )
- Free access to several training platforms
- Professional stability and career plans
- UST also, compensates referrals from which you could benefit when you refer professionals.
The option to pick between 12 or 14 payments along the year.
- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime )
- UST Club Platform discounts and gym Access discounts
- Work from home

**In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.**

**Skills**:
Testing Strategies,Process Quality,Jira

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations