Strategic Risk Services Manager

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driver’s seat and ready to #MoveAtTheSpeedOfRight

Be in the driver’s seat of your career as a Strategic Risk Services Manager with the industry leader
- and build a career you can trust.

The Strategic Risk Service (SRS) Manager at Accertify is dedicated to developing a comprehensive understanding of their clients’ business models and industries and leveraging this understanding to provide solutions that drive client success.

**Essential Duties & Responsibilities**:

- Develop strong relationships with an enterprise client through consistent interactions regarding their business model, industry, marketplace, and the fraud challenges they face
- Provide strategic guidance to an enterprise client, leading the implementation and maintenance of their strategy across their Fraud Management and Account Protection integrations
- Provide proactive consultation to improve client satisfaction and increase trust in Accertify’s solutions
- Partner closely with Client Success Managers to deliver insightful client performance reviews, including strategic fraud performance, KPIs, key recommendations, and product/strategy updates
- Drives timely resolution of technical concerns/questions, serving as the client’s advocate internally, and acting as level one support
- Design and deploy comprehensive fraud prevention strategies, rules, and policies, and identify fraud control improvement opportunities
- Analyze and identify emerging fraud trends/technologies and adapt to new approaches and features as needed
- Acting as a feature adoption expert, ensuring the client is fully leveraging the products/capabilities that they have available

**Skills & Qualifications**:

- Bachelor’s Degree
- 5+ years of Interceptas system experience
- 2+ years of fraud risk strategy development and execution
- Passion for delivering a second-to-none client experience
- Ability to operate independently and produce results in a rapidly changing environment
- Strong consultative skills with the ability to establish and deepen relationships with clients
- Curiosity and the problem-solving skills to adapt quickly to the latest fraud trends
- Expert-level Interceptas knowledge, and the ability to independently implement fraud strategies
- High degree of comfort with being the strategic owner for an enterprise client’s fraud strategy
- Ability to interface with senior leaders internally and externally, and clearly provide updates and recommendations on fraud strategy

**Additional Details**:

- This role will be located in our Accertify Madrid office. Workplace Flexibility: Hybrid (4 days in-office per week)

**Why Join Accertify**:
At Accertify, we offer more than just a paycheck. Explore our global benefits designed to support your well-being, professional growth, and work-life balance—wherever you are.
- Comprehensive Health Coverage: Access medical, dental, and vision benefits that support your unique health needs, with options that vary by region to ensure localized support.
- Generous Time Off: Enjoy paid time off, holidays, and personal days to relax, recharge, and spend time on what matters most.
- Financial Wellness: We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.
- Professional Growth: Take advantage of training, learning opportunities, and career development programs designed to help you grow within the company.
- Wellness Support: Prioritize your health with access to mental health resources, wellness programs, and regional fitness or lifestyle perks.
- Family-Friendly Benefits: Balance work and home life with parental leave benefits and flexible work arrangements.
- Perks and Extras: Enjoy additional offerings such as commuter support, volunteer opportunities, recognition programs, and more, tailored to each of our global locations.

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