Fraud Analyst

You Lead The Way. We’ve Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Join Team Amex and let's lead the way together.

Accertify Strategic Risk Services

Accertify is a wholly-owned subsidiary of American Express and a leading provider of digital identity, fraud prevention, and chargeback management solutions to merchant customers worldwide. Accertify’s suite of products and services helps e-commerce companies grow their business by driving down the total cost of fraud, simplifying business processes, and ultimately increasing revenue. Our Fraud Analysts help facilitate Accertify’s overall mission of delivering exceptional digital experiences by researching and decisioning on high risk e-commerce transactions for Clients across all industries. If you’re interested in working on a top performing fraud team, then this is the job for you Strategic Risk Services started as a team of 8 in 2009 and has quickly grown to a team of 150+. Our growth is due to overwhelming commitment to meet and exceed Client expectations.

Essential Duties and Responsibilities:

- Works well with a team of industry experts to monitor real-time fraud decisioning software
- Independently resolves problems that require in depth investigation and/or research
- Constantly communicates fraud trends and shares best practices with peers and leaders
- Performs manual review of queued transactions to determine likelihood of fraud
- Develops Client specific expertise to further support a model-first vision
- Maintains professional persistence when reviewing transactions or speaking with customers
- Thoroughly researches transaction risk utilizing both new and existing tools
- Prioritizes work to meet and exceed deadlines
- Reports platform issues as they arise and proactively identifies potential impacts to Clients
- Utilizes fraud platform features to build upon initial familiarity with Client risk profiles

Basic Qualifications:

- Strong desire to build a career in the fraud industry (no previous experience in fraud required)
- Fluency in English both verbal and written
- Availability to work rotating shifts. Morning, afternoon and evening shifts; including non-business hours, weekends and holidays
- Fine-tuned organizational, analytical, and critical thinking skills
- Exceptional problem-solving skills
- Displays confidence in making decisions independently
- Must be able to work in a fast paced, ever changing environment
- Strong internet research skills with the ability to navigate multiple systems at once
- Demonstrated experience and/or strong working knowledge of Microsoft Office Suite

Preferred Qualifications:

- Bachelor’s Degree or similar university studies
- Previous e-commerce fraud prevention/investigation

Why American Express?

There’s a difference between having a job and making a difference. Why American Express?

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of wh