Fraud Analyst

hace 6 días

Madrid, España Accertify A tiempo completo

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driver’s seat and ready to #MoveAtTheSpeedOfRight.

Be in the driver’s seat of your career as a Fraud Analyst with the industry leader
- and build a career you can trust.

As a Fraud Analyst at Accertify, you’ll be on the front lines of protecting businesses and consumers by investigating and analyzing high-risk e-commerce transactions. Your expertise will be key in delivering exceptional digital experiences across industries, ensuring the security and trust that drives success in today’s fast-paced, online world. You’ll be empowered to make impactful decisions, shape fraud prevention strategies, and contribute directly to the mission of transforming the digital landscape.

**Responsibilities**:

- Work well with a team of industry experts to monitor real-time fraud decisioning software
- Independently resolves problems that require in-depth investigation and/or research
- Constantly communicates fraud trends and shares best practices with peers and leaders
- Perform manual review of queued transactions to determine the likelihood of fraud
- Develop Client-specific expertise to support a model-first vision further
- Maintain professional persistence when reviewing transactions or speaking with customers
- Thoroughly researches transaction risk utilizing both new and existing tools
- Prioritize work to meet and exceed deadlines
- Report platform issues as they arise and proactively identify potential impacts on Clients
- Utilize fraud platform features to build upon initial familiarity with Client risk profiles and deal with incoming calls from customers and third-party agents.

Qualifications:

- Strong desire to build a career in the fraud industry (no previous experience in fraud required)
- Fluency in English
- Availability to work rotating shifts. Morning, afternoon, and evening shifts, including non-business hours, weekends, and holidays
- Fine-tuned organizational, analytical, and critical thinking skills
- Exceptional problem-solving skills
- Displays confidence in making decisions independently
- Must be able to work in a fast-paced, ever-changing environment
- Strong internet research skills with the ability to navigate multiple systems at once
- Demonstrated experience and/or strong working knowledge of Microsoft Office Suite

Preferred Qualifications:

- Bachelor’s Degree or similar university studies
- Fluency in or other EU languages
- Previous e-commerce fraud prevention/investigation

Additional Information:

- This role is a hybrid opportunity (3 days in the office) to work from our Accertify Madrid office.

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