Local Service Transition Lead

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

**Local Service Transition Consultant (LSTC) and Local Testing Lead**

**Main Responsibilities**
- Ensure clients and internal operational teams understand the scope of services as per contract, service delivery model and system landscapes.
- Analyze and detect possible risks in the service transition workstream and act upon it accordingly.
- Define Local processes.
- Implement local service delivery tools.
- Ensure project timelines, delivery of quality.
- Conduct and manage client facing workshops.
- Help client understand the implementation methodology: what are we implementing, when and how.
- Onboard Operations Team.
- The role will involve local country and international travel and time away from home(Respecting the Covid restrictions).

**Experience and skills**
- Working experience in HR and Payroll services delivery/operations.
- Coordination between different stakeholders within an organization.
- Strong communication skills, with previous customer-facing / liaison experience.
- Good English, written and verbal.
- Highly organizational and analytical skills to oversee large and multiple projects.
- Good PC Literacy - Word, Excel, Project and PowerPoint.
- Experience in working closely with operational teams on international level.
- Ability to manage process/service workshops with multiple customer contacts.

So that you can be your best at work and home, we’ll consider flexible working arrangements according to business requirements.)

**Our commitment to Diversity and Inclusion**

Alight believes **diversity should be visible, valued, and sustained** throughout the organization. And we’re committed to enabling an **inclusive culture of belonging** that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

**Diversity Policy Statement**

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

**Authorization to work in the Employing Country**
- Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units._

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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