Local Service Transition Consultant

**Our story**

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main representative supporting the successful transition of the project from implementation to operations.

**Responsibilities**
- Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape
- Help client understand the implementation methodology: what are we implementing, when and how (PIM/PIX, phases and deliverables).
- Onboard BAU operational team in the project
- Prepare Payroll Calendar and Trusted Source List
- Provide needed accesses to client and Operations team members
- Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc).
- Coordinate and lead client and BAU Operations trainings to ensure readiness for go live
- Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
- Direct and plan the work, objectives, and resource models for transition to Operations activities
- Identify and communicate project risks.
- Identify and communicate risks
- Monitor delivery of the transition within agreed scope, quality, time and budget
- Prepare hypercare period
- Main goal: successful transition from Project to BAU services for client and Operations teams.

**Experience and skills**
- Working experience in HR and Payroll services delivery/operations.
- Payroll experience
- Experience in coordination between different stakeholders within an organization.
- Strong communication skills, with previous customer-facing / liaison experience.
- Good English, Spanish skills written and verbal (additional language is a plus)
- Highly organized with the ability to oversee large and multiple projects.
- Good PC Literacy - Word, Excel, Project and PowerPoint.
- The role will involve local country and international travel and time away from home.
- Experience in working closely with operational teams
- Ability to manage process/service workshops with multiple customer contacts
- Service testing experience - System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs
- Handling of knowledge transfer and service transitions

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**Benefits**

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

**Our commitment to Diversity and Inclusion**

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

**Diversity Policy Statement**

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic infor