International Customer Service
hace 2 semanas
Teladoc Health International is the world's leading brand in virtual healthcare. Our services span the entire spectrum of healthcare needs, from simple to complex. We connect our users with primary and mental health and expert care.
The person who joins with us will manage and coordinate the reception and evolution of the cases received through communication between the parties involved, offering a quality service to the patient, and acting in accordance with the client's demands and the standards set by Teladoc Health International.
Role and Responsabilities:
- Collect basic information about the patient, following the procedure.
- Confirm if the patient is eligible for the service.
- Create the case in the system.
- Assign and send the case to the medical team.
- Assist patients in resolving incidents.
- Control and follow up on the management of open cases.
- Support in the coordination of communications between physicians and patients.
- Contact, if necessary, customers to gather information.
- Be responsible for reviewing quality feedback surveys.
- Escalate cases when there is backlog or there are specific needs that require supervisor review.
- Follow and keep up to date with internal management protocols, particular characteristics agreed with companies and policies to comply with Teladoc Health International's ethics.
**Requirements**:
- Person with communication skills, customer orientation and teamwork.
- High or native level of English and Spanish. Knowledge of other languages is valuable.
- More than 1 year in customer service and previous experience in call centers.
- FP or Training Cycle in progress or completed. Training related to the field of health or experience in the health sector is valuable.
Conditions:
- Permanent contract.
- 28 hours per week in afternoon shift from 15 am to 23 pm or night shift from 23 pm to 7am from Monday to Sunday (not everyday).
- Offices located in Barcelona with possibility of remote work.
- Initial and continuing training.
- Professional development in the world's leading company in healthcare services.
At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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