Customer Service Representative
hace 7 días
OverviewCustomer Service Representative (Swedish) at MSX International Group. MSX is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. Our Customer Experience area works with a proactive and dynamic approach to ensure each customer feels unique, special and fully satisfied with our service.Do you have strong communication skills, a proactive attitude, and a passion for customer service? Become our Customer Service Representative. You will serve as the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners, addressing and resolving all issues related to their vehicles. The agent represents the OEM in interactions with customers, ensuring prompt and effective resolution of cases while maintaining high standards of service.ResponsibilitiesHandle Driver Requests: manage driver inquiries through multiple channels.Continuous Case Monitoring.Case Escalation: determine when a case needs to be escalated to higher levels or specialized teams.Customer Satisfaction Assurance: ensure that even in the most complex cases, the customer experience remains positive, and satisfaction levels are maintained according to project KPIs.QualificationsYou have a C1 level of English and are fluent in Swedish.You are preferably available full-time.You will be working from our Barcelona office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period. Our office is located at Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona.What We OfferPermanent contract from day one.Salary: €22-24,000 gross per year.Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).Be part of a great team of professionals in an internationally consolidated company.Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).23 working days of vacation per year, as stipulated by the collective agreement.Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.Company and Equal OpportunityMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesAutomotiveMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. #J-18808-Ljbffr
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