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French Speaking Team Leader
hace 3 semanas
**Location**
- Barcelona, Spain**Language**
- French***
**Description**:
**Brief overview of Role**:
- An organized and good communicator, able to handle a team in the project. Being responsible for meeting PROJECT client KPIs and needs. Leading his own team to be able to deliver the service asked.**In this job you will be responsible for such tasks as**:
**Staff Management**
- Monitor and report team performance
- Give newly hired agents feedback on their individual performance to improve and motivate their daily work.
- Keep track of each newly hired agent’s training and training needs to improve technical and phone communication’s skills.
- Motivate as a team leader controlling turnover and retaining potential and motivated team members.
- Request management / HR Department / Quality team for assistance in any of the tasks.
- Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones).
- Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics.
**Organization**
- Organize regular meetings to give feedback on team performance, inform on new procedures, upcoming changes
- Make sure processes and procedures are up to date
- Organize team building activities (team meetings, breakfasts, lunches, dinners, events, etc.)
- Offer support in critical problems (escalations, emergencies, agents and customers complaints).
- Perform other tasks/duties as assigned by management depending on service needs
- Propose changes in bonuses / reporting to management
- Back-up Team Supervisor fulfilling corresponding tasks during vacation or absence periods
**Reporting**
- Report productivity metrics to the team and management daily
- Collect production and performance metrics from available sources daily and update Project Dashboard.
- Analyze data and report to Supervisor and/or Program Manager.
- Manage daily the project plan updating it with new contracts signed and SEPAs signed
- Prepare weekly business review slides for management
**Minimum required skills**
- C1 level of French
- Fluently spoken/written English
- Experience in inside sales environment
- Leadership skills
- Working knowledge of PROJECT sales cycle processes
- Good working knowledge of Salesforce CRM
**Advantages**
- Experience of work under pressure and deadlines
- Coaching experience
- Ability to delegate tasks
- Problem solving and reactivity abilities
- Proactiveness
- Communication skills
**We will offer you**:
- Full time position, 39 hours per week, permanent contract
- Working schedule: Mon-Fri 09:00 to 18:00
- Salary: 25.000 euros gross/year plus up to 4.000 euros gross/year in bonus
- Ongoing training
- Internal Development Program.
- Opportunity to join an international team.
- Start date: Immediate
- Receive a bonus for referring your friends
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*- The period of holiday entitlement is fixed by mutual agreement between the company and the employee. RRQ23-001936-1-FRANCE
