Team Leader

hace 3 días

Barcelona, España David Kennedy Recuitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit French speaking Team Leader for their Barcelona office.

Position: Team Leader

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary + bonuses.

**DUTIES AND RESPONSIBILITIES**:

- Lead and motivate the team of sales professionals
- Enusre that sales targets are met
- Set and follow up on sales KPIs (team and individual) and take corrective actions, if required
- First point of contact for region-specific issues
- Personaly manage critical issues / demanding clients (case escalations, emergencies, customer complaints)
- Collect and analyze metrics & present reports to senior management
- Weekly review calls Country managers
- Organize regular meetings to give feedback on team performance, and upcoming changes
- Responsible for employee administration & management of disciplinary issues
- Call Monitoring/ call coaching
- Group and 1-2-1 sessions with the team.

**REQUIREMENTS**:

- Native/fluent in French, both oral and written. Fluent in English (at least B2 level)
- Previous experience in sales roles is mandatory
- Previous experience in managing sales teams is a must, ideally in BPO environment
- Business knowledge and commercial awareness
- Well organized and able to manage workload for him/herself and the team
- Results and success orientated, able to work autonomously, as well as in a team
- Excellent communication skills (verbal and written)
- Flexibility, initiative, willingness to drive change
- Persuasive personality
- Ability to handle high volumes of work in dynamic environment
- Analytical with sound attention to detail
- Excellent problem solving and decision-making capabilities
- Knowledge of IT environments will be considered as an advantage.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.

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