Fashion Customer Service Representative

hace 3 días

Barcelona, España Teleperformance Spain A tiempo completo

Are you interested in Fashion?
Would you like to help customers to make the right choices ?

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking fora Fashion Customer Service Representative with French.

**Responsibilities**
- Receive incoming telephone calls from new and existing customers
- Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
- Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

**Requirements**:
Key Competencies
- Data accuracy
- Attention to detail
- Ability to gain immediate credibility and trust
- Exceptional communication skills
- PC and system literate
- Confident and enthusiastic.
- The ability to work well as part of a team as well as independently
- Native/advanced French speaker and intermediate/advanced level of English or Spanish
- First class written, verbal and interpersonal skills
- Numerate and articulate
- Well organised, reliable and thorough

**Benefits**:

- Full-time position (39hs/week), from Monday to Friday, from 09.00 to 18.00
- Salary: 16.732€ gross/year
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Individual career paths to grow within the project
- We are one of the world's largest provider of contact center services
- Engage in an excellent work environment and team building activities.
- Dynamic and international environment

Type d'emploi : Temps plein

Lieu du poste : En présentiel

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