Customer Service Representative

hace 1 semana

Barcelona, España Webhelp A tiempo completo

**Advisor** **Location** - Barcelona, Spain**Language** - Portuguese*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services. **Reimagine your career** Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. We’re on the lookout for a **Portuguese-speaking Customer Service Representative (On-site)** to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At **Concentrix + Webhelp,** there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a **Customer Service Representative** on our team, you will: - Take incoming calls from boutiques and shops via telephone and resolve demands - Ensure contractual SLA is maintained. Concentrix + Webhelp is a great match if you: - Have a proficient or bilingual level of Portuguese, and advanced level of English - Have minimum of 1-year relevant experience in fashion retail or retail - Have knowledge of sales techniques (up-/cross-selling, objection handling, etc) - Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads - Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs - Have exceptional customer-facing and customer-care skills What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: - Full-time 39 hours/week contract: rotative Monday to Saturday 08:00 to 19:00 - Salary 18 400 euros gross/year + up to 1200 euros gross/year in bonus - Central location in Barcelona - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes **Reimagine the best version of you** Concentrix + Webhelp is an equal opportunity employer RRQ24-001271-1-PORTUGAL

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