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Customer Success Coordinator French and Italian
hace 2 semanas
Company Description
**Work smart, have fun and make an impact**
**EcoVadis is the leading provider of business sustainability ratings**. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.
Job Description
Your primary responsibility is to provide support to the Customer Success Manager (CSM) team.
Your tasks will include (but will not be limited to):
CSM operations support:
- Collaborate with 2-3 CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of Customers
- Full ownership of processing supplier lists for assessment and other operational tasks related to supplier data
- Data analysis and presentation preparation
- Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls )
- Liaise with other EcoVadis departments to ensure Customers’ requests (internal and external) are fulfilled within set deadlines
Technical & project management
- Lead internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality
Other:
- Lead and/or support a variety of Customer-focused projects
- Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
Qualifications
- 2 years + successful Customer Support experience with large accounts acquired in fast paced environment.
- Excellent communication skills (Both written and verbal)
- Fluency in French, English and Italian is a must.
- Bachelor's Degree required
- Computer literate (MS office, Google Suite, Project management tools )
- Ability to work well in an international and multicultural environment.
- Self-driven, results oriented and team player.
- International exposure is a must
Additional Information
**Life at the Barcelona Office**
Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.
We offer competitive salaries and support personal growth from day one.
This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.
So you can learn new skills and fine-tune old ones We also provide our team with the benefits of flexible working.
Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office hub in Barcelona, located in the dynamic area of Gloriès
If you come to the office, you can work in the open space or public areas while enjoying the panorama of Barcelona, and also take breaks on our lovely terrace.
At Ecovadis we embrace teamspirit.
We organize regular onsite and online team breakfasts, and our CSR team coordinates events where we can give back to local communities and ecosystems
For that, everyone at EcoVadis can use a community service day.
**Benefits**
Last but not least, EcoVadis will support you with all the necessary office equipment, holidays in line with Spanish labor law, optional (fully covered or co-financed) health care and life insurance.
You will be also entitled to a 150 euros monthly allowance for transportation, meals and nursery with the Cobee card.
We also participate up to half of the private health insurance contract and provide you with a special enveloppe for office and IT equipment (as per the flexibility policy).
**A new job with purpose awaits you**
**Ecovadis Careers**
We’re interested in hiring capable people, regardless of professional and educational background. Can the hiring process be adjusted to suit my needs? Yes.
We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.
If you need any adjustments, please let the hiring team know. Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.
EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.
