Technical Customer Support Level 2

hace 2 semanas

Unión Murcia provincia, España Yokoy A tiempo completo

Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced environment with a passionate and supportive team? Yokoy is growing
After closing our $80M Series B funding this spring, we are thriving in a fast-paced hypergrowth environment. We are now looking for a new colleague to become our Customer Care Specialist Level 2 in one of our office (Munich, Amsterdam or Vienna)
As Customer Care Specialist Level 2 you are responsible for the Level 2 support for our customers. We are a product-driven company and our product is the key factor for our and our client’s success. Taking ownership of the daily requests and concerns of our customers is crucial for our continuous growth. What you'll do:
You take ownership of incoming requests from customers, including the creation of tickets for the internal organization
You are responsible for tracking-to-resolution of recorded incidents or bugs
You answer and handle customer inquiries as well as other operational issues
You act as internal knowledge lead for the operational use of our tool What you'll need:
You have at least 2-3 years of work experience in a customer support role and at least 1 year in Level 2 support
You have experience using Javascript
You have experience in logging and monitoring or have an interest in it
You ideally have a background in finance and accounting
You have operational experience with a high turnover of external customer requests and internal clarifications from the team
You are well-structured and have a detail-oriented approach to work
You are fluent in English, other languages are a plus What you'll get:
We love to see people thrive You'll have the resources to own and be able to shape things from day one
Work closely with the founders and the leadership team
We’re fast - quickly measure and learn the impact of your work
Grow - we’re growing fast, and you’re the expert. Help us shape our growth
Flexibility - everyone has their own highly productive times - you have found your sweet spot? Perfect, we look at the output and not at what time it was produced

If after reading our job ad you figure that this isn’t the right fit for you, feel free to share it with a friend or colleague who might be interested.

**This is important to us**: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.
Yokoy is an award-winning Swiss FinTech company that leverages Artificial Intelligence to fully automate spend management for mid and large sized enterprises. We are the partner of choice when it comes to the automation of expense, company card and supplier invoice processes. Our intelligent software tool helps our global customers save time and money, prevent fraud, increase employee satisfaction and get valuable data insights to control their spend. With over 140 employees and offices in Zurich, Munich, Vienna and Amsterdam we are a fast growing company with a vision to become the global leader in Spend Management.

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