Platform Support
hace 2 semanas
**Key Responsibilities**:
- Provide technical support and troubleshoot issues related to the Starburst Enterprise Platform.
- Ensure platform performance, availability, and reliability using Helm charts for resource management.
**Deployment and Configuration**:
- Manage deployment and configuration of the Starburst Enterprise Platform on Kubernetes using Helm charts and YAML-based values files.
- Build and maintain Docker images as needed to support efficient, scalable deployments and integrations.
- Employ GitHub Actions for streamlined CI/CD processes.
**User Onboarding and Support**:
- Assist in onboarding users by setting up connections, catalogs, and data consumption client tools.
- Address user queries and incidents, ensuring timely resolution and issue triage.
**Maintenance and Optimization**:
- Perform regular updates, patching, and maintenance tasks to ensure optimal platform performance.
**Scripting and Automation**:
- Develop automation scripts using Python and GitHub pipelines to enhance operational efficiency.
- Document workflows and ensure alignment with business objectives.
**Broader Knowledge and Integration**:
- Maintain expertise in technologies like Immuta, Apache Ranger, Collibra, Snowflake, PostgreSQL, Redshift, Hive, Iceberg, dbt, AWS Lambda, AWS Glue, and Power BI.
- Provide insights and recommendations for platform improvements and integrations.
**New Feature Development and Integration**:
- Collaborate with feature and product development teams to design and implement new features and integrations with other data product value chain systems and tools.
- Assist in defining specifications and requirements for feature enhancements and new integrations.
**Automation and Innovation**:
- Identify opportunities for process automation and implement solutions to enhance operational efficiency.
- Innovate and contribute to the development of new automation tools and technologies.
**Incident Management**:
- Support incident management processes, including triaging and resolving technical challenges efficiently.
**Qualifications**
- Bachelors degree in Computer Science, Information Technology, or a related field.
- Understanding of RDS, GitHub Actions, and CI/CD pipelines.
- Proficiency in Python and YAML scripting for automation and configuration.
- Experience working with Kubernetes (k8s).
- Knowledge of data and analytical products like Immuta, Apache Ranger, Collibra, Snowflake, PostgreSQL, Redshift, Hive, Iceberg, dbt, AWS Lambda, AWS Glue, and Power BI.
- Familiarity with cloud environments such as AWS.
- Knowledge of additional scripting languages or tools is a plus.
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