Support Service Manager

Do you want to be part of a company that specialises 100% in its own **#Data** & **#Analytics** projects? If so, keep reading

Even though we are relatively unknown to the general public, at SDG we work for half of the IBEX-35 groups and other international companies. Thanks to the analytics booming (boom), we are growing steadily and have been helping our clients understand and analyse their data since 1994.

**What will be your mission?**
- **Lead a team of 3 or more support specialists and manage day-to-day operations.**:

- Monitor and troubleshoot the data platform, including **Azure, DBT, and PowerBI components.**:

- **Collaborate with development teams** to identify and resolve technical issues.
- **Manage incident reports, escalations, and root cause analyses.**:

- **Coordinate with other teams **to ensure that the data platform meets business requirements and aligns with company objectives.
- **Maintain knowledge of industry trends, emerging technologies, and best practices.**:

- Develop and implement **strategies to improve platform stability and reliability.**:

- **Ensure adherence to company policies, procedures, and guidelines.**

**What will make you succeed in this position?**
- **Bachelor's degree in Computer Science, Information Systems, or a related field** (other studies, such as higher degrees in computer science, systems, data or similar, are valued).
- **4+ years of experience in development and support of enterprise-level data platforms.**:

- **1+ years of experience in a leadership or management role.**:

- Strong understanding of Azure, SQL, DBT and PowerBI
- Ability to diagnose and troubleshoot complex technical issues
- Excellent **communication and collaboration skills.**:

- **Demonstrated ability to manage a team and work effectively in a cross-functional environment.**:

- Experience with **Agile/Scrum** methodologies.
- Proven ability to develop and** implement strategies to improve platform stability and reliability.**:

- **Excellent organizational and time-management skills.**
- **B2 level of English.**

**What makes us different?**

**In our projects, data and technology are the leaders, we will train you** to be able to work with the latest in the market (we have an innovation area where we promote new partnerships with technology manufacturers and R&D centres).

You will have all the opportunities to develop your best self, with a **completely customised career plan** in which you will learn on your own and also have the support of your colleagues.

You will set your own time, you will talk to your manager every six months to share feedback and new challenges, and based on your results, there will be a salary review.

We are a **big family**, from the first moment we will try to make your life easier. Your colleagues and the rest of the team will always have a smile on their faces and will be ready to help and support you.

You will collaborate and work on a daily basis with **great references** (technical and/or business), they will be happy to teach you as much as possible and will be proud to see you grow.

**Smartwork** is possible with us. You will experience a way of working where everyone manages their own time.

**Do you want to work 100% remote? Do you want a hybrid model?**

At SDG you can choose how you want to work, but we believe it's important to put faces beyond the screen. We'll be waiting for you at the Afterworks

**We are a brand with purpose.** We believe that diversity and inclusion help promote a culture of creativity, allowing us to overcome new situations and challenges as an organisation committed to people and society.

Getting into more formal matters, but not less important, we offer a permanent contract, **we want you to stay with us for a long time **a competitive salary according to your level of training and experience (don't worry, we will discuss this aspect in the first interview and inform you if your expectations are aligned) and we offer you a financial support for expenses incurred by teleworking.

We could go on and on about what makes us special, and we'd love to do it in a phone call. For now, let's show you some details that we're sure you'll find interesting

**Finally, we would like to tell you about the stages of our selection process.**

**In our processes you will do 3️ meetings**:

- First contact with our People First area (**where we will discuss professional growth, salary band and define which areas suit you**).
- Second technical session where you can surprise us with all your knowledge and skills in technological environments (so we can offer you a **project that matches your knowledge and interests**).
- Meeting with the person in charge of the team you will be joining in order **to solve any doubts that may have emerged during the process**.

**If you have passed all the phases, good news **You will receive a call from People First where we will present our offer for you to join us, and we will be able