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Pierce is one of Europe’s most successful online retailers. We are currently looking for a Customer Care agent in Barcelona, Spain, where we have opened a brand new Support office near Sagrada Familia. The team there will provide great support for most of our European markets and we expect it to continue to keep expanding.
Customer Care agents will have the critical task of supporting the Pierce customers. Our clients not only expect great products at the best prices. They have come to know us as friendly motorcycle experts who love to help people enjoy riding. As part of this experience we provide high quality translated descriptions of all products on our website. While performing this critical job, you will receive great support from our dedicated Team Leader and team.
**Knowledge, skills & abilities**:
- You have excellent oral and written communication skills in **:_German_** but also in **_English_**_._
- You’re patient, empathetic and passionately communicative. You can put yourself in the customer's’ shoes and advocate for them when necessary.
- You can balance the customers' needs with the needs of our business.
- You have strong problem solving and analytical skills. Pay attention to details and clearly communicate and share solutions with customers and with your colleagues.
- You bring a can-do attitude, are solution oriented and have a **positive mindset.**:
- You have a high level of computer literacy.
- Previous experience in Customer Service in a fast-growing online retail environment is considered a plus, as is any affinity with motorcycles
**Essential duties & Responsibilities**
- You will act as a liaison between Pierce and our customers, resolving with accuracy and efficiency questions or issues that any emerging questions or issues that our customers might face with accuracy and efficiency.
- Your goal is to ensure excellent service standards, to respond efficiently to customer inquiries and to maintain high customer satisfaction.
**Specific day-to-day tasks will include**:
- Answering inquiries and questions **by mail and chat only** according to Pierce standards (no phone).
- Handling return cases in an effective way.
- You will also capture customer feedback and use that to identify potential improvements in our current processes, systems and procedures.
**Permanent contract**
**39 hours/week**
**Yearly salary : 22.000 euros
