Customer Care Specialist
hace 4 días
Grow- is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of financial services company. Position: Customer Care Specialist with German Location: Remote/work from home in CroatiaEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels Navigate internal and external documentation and resources to provide world-class service Identify and escalate priority or unresolved issues to appropriate internal teams Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere. REQUIREMENTS: System knowledge: Very good user knowledge of common PC applications Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level); Good ability to express yourself verbally and in writing in German Flexibility, friendliness, resilience, independence, reliability Skilled conversation skills, linguistic fluency, understandable pronunciation in German Good communication and teamwork skills Expertise: Basic credit card-specific knowledge desirable OFFER: Excellent remuneration package based on experience, skills and performance Indefinite contract Private health and life insurance Fully remote work from Croatia A dynamic and creative team with a positive and friendly atmosphere Good work environment - the employer can show off great reviews from their employees Guidance and tools to reach your full potential.
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Customer Care Specialist
hace 2 semanas
Barcelona, Barcelona, España Kabilio A tiempo completoCustomer Care Specialist | Kabilio Forma parte de la revolución en la atención al clienteEn Kabilio, estamos transformando la gestión contable y fiscal con tecnología de vanguardia. Nuestra misión es maximizar la eficiencia de los despachos profesionales y pymes, eliminando procesos manuales obsoletos. Con el respaldo de inversores internacionales y un...
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Customer Care Specialist
hace 1 semana
Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia. Empowering over 14,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who...
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Customer Care Specialist
hace 1 semana
Barcelona, Barcelona, España Grow-Talent A tiempo completoGrow- is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of financial services company. Position: Customer Care Specialist with GermanLocation: Remote/work from home in CroatiaEmployment type:...
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Customer Care Specialist
hace 7 días
Barcelona, Barcelona, España Qualifio A tiempo completoJob DescriptionJoin our team as a Customer Care Specialist and become an expert in marketing activation within the QNTM Group.About QNTM: QNTM is a European group offering an innovative suite of cutting-edge marketing technology products. Our customer service department specialises in supporting marketing activation platforms.Based inBarcelona,our office...
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Customer Care Specialist
hace 2 semanas
barcelona, España Olala! A tiempo completoAbout Olala! Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide. Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward...
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Customer Care Specialist
hace 2 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.Empowering over 14,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who back...
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Customer Care Specialist
hace 7 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.Empowering over 14,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who back...
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Customer Care Specialist
hace 7 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.Empowering over 14,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who back...
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Customer Care Specialist
hace 7 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.Empowering over 14,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who back...
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Customer Care Specialist
hace 1 semana
Barcelona, España De'Longhi Group A tiempo completoJob Responsibilities We are looking for a highly motivated and solutions-oriented Customer Care Specialist to join our Customer Care Department in Spain (Barcelona). Reporting and working closely with the Customer Experience Manager, you will be responsible for delivering outstanding service, resolving inquiries and driving customer satisfaction across all...
