Delivery Expert

**Our story**

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

**Our Values**:
**Champion People **- be empathetic and help create a place where everyone belongs.

**Grow with purpose - **Be inspired by our higher calling of improving lives.

**Be Alight - **act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

**Overview**

Alight Pay is a product roadmap innovation to create our own IP payroll engine

The Delivery Expert will focus on maintaining the client solution while adhering to country standards with support from the Payroll Country Owner. The Delivery Expert will support with the client Alight Pay activation and will run payroll in delivery phase.
- Project Management - Participate in projects activating Alight Pay for customers
- Solution Management - Maintain and improve client configuration in Alight Pay, while adhering to country standards
- Test Management - Validate all created client updates and rules within Alight Pay
- Payroll Management - Independently process payroll end-to-end to ensure results are delivered as per the agreed calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities

**Key Responsibilities**
- Run end-to-end payroll following payroll calendar(s) and agreed processes
- Participates in projects activating the customer solution, including set up and the testing of Alight Pay customer workbooks
- Participate in project meetings and provide input in status report
- Follow country standards and best practices for the client solution
- Support with Client workbooks and related product and process documentation
- Complete client testing scenarios for each product release and client workbook update
- Ensure SOC controls are completed on time and with the necessary evidence
- Conduct Knowledge Transfer sessions and support colleagues and clients
- Act as the first point of contact for client support
- Ability to recognize and deal appropriately with sensitive and confidential information
- Support improvement initiatives
- Update internal stakeholders in a timely and accurate way
- Participate in projects and activities as needed

**Knowledge and Education**
- Fluent in English (written, oral)
- Advanced level of Excel
- HR Consulting, payroll and outsourcing industry experience
- A solutions-based thinker with a natural inquisitive mind

**Experience**
- At least 4 years’ experience in a payroll role
- Business analysis experience
- Experience working for a global organization with a multi-cultural environment

**Flexible Working**

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

**Benefits**

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

**Our commitment to Diversity and Inclusion**

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

**Diversity Policy Statement**

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the emp