Customer Technical Support

Overview:
**WELCOME TO SITA'S AIRCRAFT BUSINESS UNIT**:
SITA's Aircraft Business Unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:

- Communication - connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.

Ready to redefine air travel? The journey starts here, with you at SITA.

**ABOUT THE ROLE & TEAM**:
You will be part of the team that provides technical support to and proactively manages SITA for Aircraft customers to ensure the highest performance of Cockpit communication products. These products include a set of solutions to Airlines and Air Navigation Service Providers.

You will be responsible for providing expert problem resolution, service implementation, training, and presales technical support for all Cockpit communication products to customers in the region (airlines, avionics manufacturers, resellers, and Air Navigation Service Providers).

**WHAT YOU'LL DO**:

- Provide expert problem resolution and service implementation for SITA for Aircraft Cockpit communication services.
- Handle customer inquiries, coordinating with internal and external stakeholders.
- Implement SITA for Aircraft Cockpit services, ensuring timely delivery.
- Maintain customer data integrity and configuration profiles.
- Monitor product performance indicators and proactively recommend improvement measures when necessary.
- Collaborate with customers to optimize their use of SITA for Aircraft services.
- Analyze and distribute reports to airlines and internal teams.
- Work closely with Customer Program Managers on technical support.
- Channel customer feedback to Product and Business Development teams.
- Provide pre-sales technical support to Business Development and Account teams.

Qualifications:
**ABOUT YOUR SKILLS**:

- University degree in Electronics, Telecommunications, Computer Science, Engineering, Mathematics, or Aviation.
- 1-5 years of professional experience in technical support, preferably in the airline, aviation, or telecommunications industry.
- Experience in multi-country, multi-disciplinary, and multicultural organizations.
- Strong problem-solving skills and ability to coordinate with various stakeholders.
- Excellent communication and customer service skills.

**NICE-TO-HAVE**:

- Experience with satellite or terrestrial VHF radio communications.
- Familiarity with avionics and airframe manufacturer operations
- Experience with Machine learning and AI Data preparation and model training.

**WHAT WE OFFER**:
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

**Flex Week**: Work from home up to 2 days/week (depending on your team's needs)
- **Flex Day**: Make your workday suit your life and plans.

**Flex-Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning

**Competitive Benefits**: Competitive benefits that make sense with both your local market and employment status.