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Customer Support with Portuguese
hace 2 semanas
**Who We Are**:
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
***Our Client**:
New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide.
We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.
**What’s your Mission?**:
- **Collaborate effectively**:Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
- **Customer-centric approach**:Empathize with customer needs, analyse their issues, and provide personalized solutions.
- **Product expertise**: Develop a deep understanding of our client's products and services.
- **Become a New Balance expert**:Gain in-depth knowledge of the New Balance brand and its offerings.
- **Brand advocacy**: Embody our company values and act as a brand ambassador in all interactions.
**Requirements**:
**Your Experience, Our Future**:
- **Fluency in** **Portuguese**: Demonstrated by exceptional grammar and spelling.
- **Advanced English Proficiency**: Excellent written and spoken English communication.
- **Customer Service Enthusiast**:Possess a genuine passion for delivering exceptional customer service.
- **Empathetic Communication**:Ability to handle sensitive calls with empathy and understanding.
- Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
- Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
**Benefits**
**Your Benefits Package**:
- **Start Date**: 17th of November
- **Contract**: Temporary 3 months (1-month probation period)
- **Hours**:39 per wee**k**:
- **Work Schedule**: Monday to Friday 11 am to 8pm
- **Salary**: €18,095 per year
- **Holidays**: 2 accrued per month
- **Work Model**: Hybrid - office working 6 times a month
- **Training**: 8 Days of Full Time Training (Mon-Fri)
- office training 10 am - 7 pm
- **Office Location**:Barcelona (La Sagrera)
**Additional Perks**:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
