Customer Support Agent

hace 2 días

Barcelona, España Factorial A tiempo completo

**Hello**

At Factorial we're looking for a** Customer Support Agent for the Portuguese Market **to help us take the company to the next level.

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.
**About us**

Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin

**Our Mission**

To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +500 people in its headquarters in the sunny Barcelona.

**Our values **✨

**The Role**
**What will I be doing?**

We are looking for a **Customer Support Agent **to join our **Customer Experience team**. Currently, the team is made up of 40 people of different nationalities. We want someone with excellent communication skills, who likes to solve problems and who always gives the best answer to the client. If you are looking for a challenge, join our Family

**Your functions will be**:

- **Solve complaints and queries via ticket/phone **within the expected time limits (SLA).
- Control and **follow up any bugs** with the operations team and the client.

**Requirements**:
We look for people who want to start a career in Customer Experience. We look for people who can work in the **Portuguese market**, but also in other international markets.
**Required skills**:

- Ambitious, self-motivated, energetic
- Committed, organized, proactive
- Flexible, fast learner, risk-taker
- Decisive, multi-task.
- **Native level of Portuguese**:

- Comunicative-fluent English
- Excellence in communicating and problem-solving
- **Previous experience in Customer Experience**.

**What's next after I apply?**

**Benefits**
**Perks of being part of our team**
- High growth, multicultural and friendly environment
- Flexible schedules
- Free physiotherapy in the office once a week
- Alan private health insurance
- Healthy life with Andjoy (Gyms, pools, outdoor classes) ‍ ️
- Language classes with Yolk Academy & Factorial Language exchange ‍
- Get the most out of your salary with Payflow
- Breakfast in the office and organic fruit
- Syra and Nora Real Food discounts ❗
- Free caffeine and theine
- Pet Friendly
- Free yoga on Weekends

Want to know more about us? We #betonpeople

  • Customer Support Agent

    hace 2 días

    Barcelona, España Polylia Language Hub A tiempo completo

    Join to apply for the Customer Support Agent role at Polylia Language Hub .Work & Travel Opportunity in Greece – Customer Support Agent.Location: Greece (Athens or Work From Anywhere in Greece)Position: Customer Support AgentLanguage: SpanishWork Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours)Contract Type:...

  • Customer Support Agent

    hace 1 semana

    Barcelona, España Aspire A tiempo completo

    **Customer Support Agent - Hybrid - Barcelona** **We are hiring at Telematel for a Customer Support Agent to join our team!** An entry-level position within Telematel's Customer Care team is on offer, for a graduate with some experience in customer care, business support or business administration to join our team. You will act as a liaison between the...

  • Customer Support Agent

    hace 2 semanas

    Barcelona, Barcelona, España OneCasino A tiempo completo

    WHO WE ARE:OneCasino, part of the Glitnor Group, is an online casino established in Malta since 8 years and aiming to provide the best gaming experience. The team comprises experts in casino development and gamer satisfaction, ensuring top-notch quality in all aspects. OneCasino stands out by setting trends in the iGaming industry through exclusive games and...

  • Freelance Customer Support Agent for Korean Speakers

    hace 2 días

    Barcelona, España Velenosi & Meredith Consulting A tiempo completo

    Freelance Customer Support Agent for Korean Speakers Job Openings Freelance Customer Support Agent for Korean SpeakersAbout the job Freelance Customer Support Agent for Korean Speakers Freelance Email Customer Support for Korean SpeakersAre you looking for a fully remote and flexible job? We are hiring freelance email customer support agents for...

  • Turkish Customer Support Agent

    hace 6 días

    Barcelona, España Rubiko A tiempo completo

    We are experts in the field of customer support, tailored for the **iGaming** industry. We are searching for a** Turkish **speaking **Customer Support Agent** to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry. **Job responsibilities**: - Provide customer support on gaming, financial,...

  • Swedish Customer Support Agent

    hace 4 días

    Barcelona, España Rubiko A tiempo completo

    We are experts in the field of customer support, tailored for the **iGaming** industry. We are searching for a **Swedish-speaking** **Customer Support Agent** to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry. **Job responsibilities**: - Provide customer support on gaming, financial,...

  • Polish Customer Support Agent

    hace 2 días

    Barcelona, España Rubiko A tiempo completo

    We are experts in the field of customer support, tailored for the **iGaming** industry. We are searching for a **Polish **speaking **Customer Support Agent** to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry. **Job responsibilities**: - Provide customer support on gaming, financial,...

  • Freelance Customer Support Agent for Korean Speakers

    hace 3 días

    Barcelona, España Velenosi & Meredith Consulting A tiempo completo

    Freelance Customer Support Agent for Korean SpeakersAunque la experiencia profesional y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.Job Openings Freelance Customer Support Agent for Korean SpeakersAbout the job Freelance Customer Support Agent...

  • Danish Back Office Agent or Customer Support Agent

    hace 6 horas

    Barcelona, España Velenosi & Meredith Consulting A tiempo completo

    Danish Back Office Agent or Customer Support Agent - Relocation Abroad Job Openings Danish Back Office Agent or Customer Support Agent - Relocation Abroad About the job Danish Back Office Agent or Customer Support Agent - Relocation Abroad Job Opportunity: Danish-Speaking Customer Support & Content Moderation Roles Work from Home (Portugal, Greece, or...

  • Marketing Customer Support Agent –Italian Speaker

    hace 6 horas

    Barcelona, España Essence Coaching Group A tiempo completo

    Marketing Customer Support Agent –Italian Speaker Location: Lisbon, Portugal | On-siteEmployment Type: Full-timeLanguages: Italian+ EnglishMonthly salary: 1200 Euro gross Role Overview We are looking for anItalian -speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support,...