Travel Counselor

Job Description
- American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.

We are looking for Travel Counsellor - English and French speaking

Key Responsibilities:

- Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Fare notes and doing re-bookings via different channels (chat, phone and mail)
- Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution
- Strong understanding of clients travel policy and can appropriately guide and consistently provide consultation to the customer
- Drive revenue promoting preferred suppliers when applicable
- Assistance around travel: Visa, clearance of invoices, refunds/cancellations
- Exceeding expectations in regard to service and quality delivered to clients
- Observing standards/guidelines
- Ability to work in a goal-oriented service environment (KPIS)
- Takes the initiative to assist team members and management

Key Qualifications:

- Minimum 2 years’ experience in Amadeus, Sabre would be a plus
- AMADEUS proficiency in creating air, hotel and car bookings is a must
- Bachelor level degree appreciated
- Native or full working proficiency in the asked language: Spanish. English as an alternative
- Minimum of 2 years´ experience in a similar position within the business travel industry
- Strong customer service skills with orientation on quality
- Both excellent written and verbal communication skills
- High knowledge of international geography
- Positive and proactive attitude
- Strong problem solving and/or critical thinking skills
- Ability to work on own initiative or as part of a team where required
- Used to working in a multinational environment
- Excellent time management and organizational skills
- Ability to work in a fast-paced and fast changing environment
- Works independently
- Proven ability to handle multiple priorities simultaneously

Location

Spain - Madrid

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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