Customer Service

hace 5 días

Paterna, España UPL NA Inc. A tiempo completo

Job Id: 6029- City: PATERNA, Comunitat Valenciana, Spain- Department: Customer Service & Logistic- Function: Finance- Employee Type: Permanent Full Time- Seniority Level: AssociateDescription:
**ABOUT UPL**:

- UPL is focused on emerging as a premier global provider of total crop solutions designed to secure the world’s long-term food supply. Winning farmers hearts across the globe, while leading the way with innovative products and services that make agriculture sustainable, UPL is the fastest growing company in the industry. Our successes in the field add up to powerful financials. UPL delivers results from protecting crops that translate into attractive investor value. Based on the recognition that humankind is one community, UPL’s overarching commitment is to improve areas of its presence, workplace and customer engagement_**_._**

**_Our purpose_**_ is_** ‘**OpenAg’. **_An agriculture network that feeds sustainable growth for all. _**_No limits, no borders_**_._

**ABOUT DECCO**:
**_Our purpose_**_ is to enable more and better Fresh Food for the world. _**_More. Beautiful. Fresh._**

**JOB SUMMARY**:
The incumbent will support the Customer Service & Logistics team handling the full spectrum of Contact to Cash Order processes (using ERP systems, SAP) such as the preparation of orders, shipping documents, invoicing, rebates, and complaints.

The incumbent scope of action will be the export markets of DECCO Ibérica, and domestic as needed.

**JOB RESPONSIBILITIES**
- Create sales contracts and sales orders in SAP in an accurate and timely matter.
- Coordinate with the Supply Chain team on plant/stock point inventory levels and any issues related to shipping.
- Create delivery requests, coordinate physical delivery for the logistics team, and provide customers with delivery notifications.
- Effectively communicate with various internal and external customers.
- Understanding of customers' requirements and Decco’s order process and establishing a win-win outcome to ensure smooth delivery of products to provide excellent services to customers and distributors.
- Be involved in Business Improvement projects as they come up.

**REQUIRED EDUCATION AND EXPERIENCE**:

- Studies in Business/Logistics/Supply Chain preferred with a minimum of 2 years Customer Service & Logistics experience in international markets.
- Business English competence (other languages is a plus).
- Experience with SAP desirable.
- Proficiency in Microsoft Excel, Word and Outlook.

**KEY COMPETENCIES**:
**RESULTS ORIENTATION**:Strong capability in focusing on tasks and results to achieving goals, solving problems, maintaining productivity, and making fast decisions by using a critical thinking approach.

**CUSTOMER FOCUS**:Ability to building strong customer relationships and delivering customer-centric solutions.

**CULTIVATES INNOVATION**: Thinks creatively and implements solutions for everyday problems; Strives to continually improve own processes and areas of business; Puts forward proposals and develops strategic implementation plans to introduce new and improved ways of operating.

**Location**: Valencia, Spain

**We are one team, for maximum impact. One team with shared goals. We all play for the team and no-one plays against team. We have a laser-like focus on what our customers need and want, on anticipating their future needs and how we can create innovative solutions and experiences for them.

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