Customer Service Representative

**Job Description Summary**: As Customer Service Representative you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.

**We are the makers of possible**:
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why join us?**:
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible** **with us

**About the role**:
**As Customer Service Representative you will** **be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.

**Main responsibilities will include**:

- Order Management
- Participation international regional projects aiming to improve the quality of service and effectiveness of customer service department
- Complaint management
- Advanced EDI administration
- May potentially act as a part of super-user network for JDE and SFDC
- Proactively developing ideas for improvement and leading related change projects
- May generate basic reports in reporting tools (e.g. Qlikview)
- Geographic span of control: Spain + Portugal

**About you**:

- Diploma or equivalent and 5 years of previous related experience required.
- Proven expertise including usage of MS Office Suite
- Excellent written and verbal communication skills and interpersonal relationship skills
- Ability to work in a fast paced environment. Availability to work under pressure. Excellent problem-solving and critical thinking skills
- Ability to work effectively in a cross-functional team environment
- Ability to manage confidential information with discretion
- Basic knowledge of reporting tools (e.g. Qlikview)
- Excellent customer service skills with ability to negotiate and resolve difficult situations
- Ability to build and maintain strong relationships across the organization to influence and achieve objectives
- Ability to prioritize competing objectives in a fast paced environment. Basic organizational skills. Innovative mind set. Demonstrated critical thinking and challenging status quo

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: ESP Valencia - Paterna

**Additional Locations**:
**Work Shift**: