Manager, Customer Success Strategic, Emea
hace 4 días
**Job Requisition ID #** 22WD59430 ROLE PURPOSE The People Manager, Customer Success Advisor Strategic Territory is focused on managing a team responsible for driving success in the "Onboard" and "Use" lifecycle stages of our Strategic & Top Account indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers. The people manager role will manage the activities of the team, including mentoring, coaching, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment. KEY ACCOUNTABILIITES - Manage and develop team - Responsible for selection, mentoring, coaching, performance management and assessment, and rewards and recognition. This includes team building with those from other units who participate on projects. - Ensure proper performance management and rewards/recognition guidelines are followed within own team. - Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track on-boarding and adoption - Regularly report on team and individual results - Partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues. Identify and make recommendations for improvements in On boarding and Use - Set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities - Encourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizations KEY SKILLS - Customer Empathy & customer mindset - Coaching and listening skills - Ability to prioritize, assign and delegate tasks - Change management - Collaboration and coordination across multiple stakeholders - Demonstrated ability to lead, discover, and uncover the customer's business challenges - Fluent languages spoken and written: English Preferred Experience and Skills - People Management Experience - 4+ years Customer Success/Account Management experience - SDFC proficiency At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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Customer Success
hace 1 semana
Barcelona, España Customer Success Unit A tiempo completoPosition overview As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills, retail business knowledge and software solution expertise to effectively operate the Openbravo Cloud-based POS and Retail Management solutions into the client’s business. The position is based in Pamplona or Barcelona...
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Manager Customer Success
hace 4 días
barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
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Customer Success Manager, Enterprise, Italian Speaker
hace 2 semanas
Barcelona, España Semrush A tiempo completoCustomer Success Manager, Enterprise, Italian Speaker (Strategic Customer Success Team)Hi there! We are Semrush, a global tech company developing our own product – a platform for digital marketers. Are you ready to be a part of it? This is your chance! We’re hiring for Customer Success Manager, Enterprise, Italian Speaker (Strategic Customer Success...
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Customer Success Manager, Enterprise, Italian Speaker
hace 2 semanas
Barcelona, España Semrush A tiempo completoCustomer Success Manager, Enterprise, Italian Speaker (Strategic Customer Success Team) Hi there! We are Semrush, a global tech company developing our own product – a platform for digital marketers. Are you ready to be a part of it? This is your chance! We’re hiring for Customer Success Manager, Enterprise, Italian Speaker (Strategic Customer Success...
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Customer Success Manager Emea, Fiix
hace 2 semanas
Barcelona, España Rockwell Automation A tiempo completoJob Description **About Fiix** Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better business outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry...
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Manager, Customer Success
hace 7 días
Barcelona, España Nutanix A tiempo completo**Job Summary** Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. **About the team** Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will...
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Customer Success Manager
hace 2 semanas
Barcelona, España Siemens Industry Software S.L. A tiempo completoAbout us **Customer Success Manager '“ Digital / SaaS (EMEA)** **Siemens Digital Industries Software - Where today meets tomorrow.** **Let's make the difference together!** Meet the team -Â Siemens Digital Industries (DI) is an innovation leader in automation and digitalization. Closely, collaborating with partners and customers, we care about the...
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Strategic Customer Success Manager — Growth
hace 2 semanas
barcelona, España Cledara A tiempo completoA dynamic tech company in Barcelona is seeking a Customer Success Manager to oversee a diverse portfolio of clients, assisting primarily mid-sized venture-backed firms with software subscription management. This role involves strategic advisory, onboarding, and promoting customer growth. Ideal candidates have 2+ years of experience in Customer Success,...
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Director of Customer Success, Emea
hace 7 días
Barcelona, España Nutanix A tiempo completo**About the team** Nutanix EMEA Inside Sales team is responsible for accelerating revenue growth. This team is exposed to supporting functions like sales, marketing, channel and support within the organization as well as Nutanix customers, partners, distributors and alliances. This team of 100+ individuals is spread over the different hubs in EMEA, and...
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barcelona, España Semrush A tiempo completoCustomer Success Manager, Mid Market, French Speaking (Strategic Customer Success Team) Join Semrush, a global tech company that builds the leading digital marketing platform, to manage a portfolio of mid‑market French‑speaking customers and help them achieve sustainable growth. Key Responsibilities Renewals & Retention: Drive high customer retention and...
