Revenue Operations Associate

Building a team starts with valuing the team. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. And you'll be part of a culture where everyone feels supported.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that's what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.

Ready to join us?

Hudl's **Revenue Operations and Enablement Team** is focused on unlocking efficiency and increasing productivity through the creation, and continual improvement of a defined best practice for how all client-facing roles execute activities within all phases of the revenue cycle. This is done through four pillars of focus:

- Defining what the best practice is where none exists
- Driving adoption of these best practices
- Assessing the results, gathering feedback, and finding ways to improve
- Taking a change initiative to the field to embed into the defined set of best practices

We're currently looking for a **Revenue Operations Associate - Customer Success Operations**, whose mission will be driving the effectiveness and efficiency of our Customer Success team, with the ultimate goal of improving the productivity and efficiency of the team so that the ambitious growth goals are met.

The purpose of the Elite Customer Success department at Hudl department is to provide the best customer experience possible which in turn will result in increased annual recurring revenue retention and expansion.

You will be the Customer Success trusted partner and go-to person, focus on deploying and improving operational efficiencies, supporting processes implementations that scale, operationalizing improvements to the customer journey, to help ensure we build seamless end-to-end customer experience. You will also support data and reporting requests, deal support management, change management projects and activities tied to yearly planning.

We are currently looking for someone to join our team in Barcelona, Spain, or remotely.

**You Are**:

- **Passionate**. You take pride in in the work you deliver, and deeply care about achieving high quality results.
- **Experienced**: experience in an operations and/or revenue operations role within SaaS business. Understanding of Customer Success frameworks, tools and processes is preferred. Experience with Customer Success platforms is a huge plus.
- **A game changer**: you have experience implementing changes to internal processes and tooling.
- **Data driven**: strong analytical skills to guide global head of value delivery to take the right decisions. You have data analytics, business intelligence, and reporting skills experience. Excellent Excel and Salesforce skills.
- **Process oriented**:you have a passion for designing processes that scale; you are able to break down ambiguous problems into concrete, manageable components and think through optimal solutions.
- **An excellent communicator. **You are able to develop world-class presentations and/or education materials.
- **Confident**. You have a high level of confidence working with sales, leadership, and other senior stakeholders.
- **Proactive**. You take a high degree of ownership over tasks and projects proactively, identify opportunities for improvement and propose solutions.

**You Will**:

- **Guide**. You will run day to day sales operational activities and be prompt in responding to questions and concerns.
- **Be consultative.** You are seen as a trusted advisor to Sales leadership on how to best improve the execution of our go to market strategy.
- **Be Accountable. **You will focus on getting high quality, impactful and measurable outcomes from your initiatives.
- **Be professional. **You will be working with many different stakeholders that all need to view you as a consummate professional, and expert in your field.
- **Be challenged.** We're a high-growth company, who work at a fast pace, with no shortage of problems to solve and work to tackle.

**We Will**:

- **Champion work-life harmony**. We'll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
- **Guarantee autonomy**. We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas.
- **Encourage career growth. **We're lifelong learners who encourage professional development. We