Customer Service Support Agent with German

hace 4 días

Madrid, España Planet A tiempo completo

remote type
- Hybrid
- locations
- Madrid Office - Spain
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR10334

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.


Role Overview

The Merchant and Technical Support Team is the first port of call for Merchants and deal with any technical issues that arise in our products and services.

You will work as 1st line Support, along with other regions of the world to ensure all merchants receive a quality experience in DCC, Tax Free and Payment operation, 24/7.

What you will do
- Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessary
- Maintain the incident tracking system through all the steps of the ticket life cycle, from the input of issue through to the resolution
- Get to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication
- Through experience, independently assign priorities to reported issues
- Gain knowledge of the systems which the customers in your region use; do your part in documenting this knowledge and Customer Support procedures in our knowledge management platform

Who you are
- You have strong customer service/support attitude, ideally experience in a similar Merchant and Technical Partners Support Agent role
- You have strong skills in MS Office (especially MS Excel/Outlook)
- Experience in the Card Payment industry will be a strong asset

What you will need to bring to planet
- You are fluent in English and German, verbal and written (native level)
- Must be a good communicator
- Ability to adapt to an ever-changing market place

Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us
- Company Background
- Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
- Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
- With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

  • German-Speaking Customer Service Agent

    hace 2 semanas

    Madrid, España AetherCore A tiempo completo

    German-Speaking Customer Service Agent – Lisbon, Portugal with RelocationPosition: Customer Support Representative (German Speaker)Location: Lisbon, PortugalStart Date: FlexibleEmployment Type: Full-time | Fixed-term contract (1 year)About The RoleWe are looking for a motivated and detail-oriented Customer Support Representative to join our support team...

  • Customer Care Agent with German

    hace 7 días

    Madrid, España my.dormakaba A tiempo completo

    We are looking to hire an experienced Customer Care Agent with German based in our offices in Madrid Spain. A job that matters : Your tasks Customer Support : You are the first point of contact for our customers advising them on our products and services and addressing their inquiries via phone email or chat. Data Entry & Verification : You accurately enter...

  • Customer Care Agent with German

    hace 1 semana

    madrid, España my.dormakaba A tiempo completo

    We are looking to hire an experienced Customer Care Agent with German based in our offices in Madrid Spain. A job that matters : Your tasks Customer Support : You are the first point of contact for our customers advising them on our products and services and addressing their inquiries via phone email or chat. Data Entry & Verification : You accurately enter...

  • Customer service representative with german

    hace 3 semanas

    Madrid, España Cielo Talent A tiempo completo

    We are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Customer...

  • Customer Service Agent L1

    hace 2 semanas

    Madrid, España MSX INTERNATIONAL A tiempo completo

    **Customer Service Agent with German and English.** Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while...

  • German-Speaking Global Customer Service Agent

    hace 1 semana

    Madrid, España MSX International A tiempo completo

    A leading global provider of automotive business solutions is seeking a Customer Service Agent in Madrid. The ideal candidate will be fluent in German with strong English skills, connecting with customers to enhance their service experience. Responsibilities include follow-ups, problem-solving, and upselling products. This full-time role offers an indefinite...

  • Customer Service Agent In Madrid

    hace 1 semana

    Madrid, España Blu Selection A tiempo completo

    Customer Service Agent needed in Madrid to support clients and ensure customer satisfaction. Requires German and English proficiency.

  • Customer service representative with german

    hace 2 semanas

    Madrid, España Cielo Talent A tiempo completo

    We are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing.Customer...

  • Customer Service Agent

    hace 2 semanas

    Madrid, España SPSP-Health A tiempo completo

    We are seeking a Customer Service Agent to join our dedicated support team. You will play a key role in delivering exceptional service to our customers by handling inquiries, resolving issues, and ensuring a positive customer experience.This role involves communicating with customers across various channels, providing accurate information, and maintaining a...

  • Customer Service Agent

    hace 1 semana

    Madrid, España MSX International A tiempo completo

    MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and...