Customer Care Agent with German
hace 3 horas
We are looking to hire an experienced Customer Care Agent with German based in our offices in Madrid Spain. A job that matters : Your tasks Customer Support : You are the first point of contact for our customers advising them on our products and services and addressing their inquiries via phone email or chat. Data Entry & Verification : You accurately enter and verify relevant customer information in our systems during interactions ensuring all details are correct and complete. Communication : You conduct conversations in German (C1 level or higher) and English (B2) both written and spoken ensuring clear and precise handling of all customer requests. De‑escalation : You confidently manage difficult conversations particularly in conflict situations and ensure solution‑oriented de‑escalation with upset customers. Team Collaboration : You work closely with other departments to ensure seamless customer support and coordinate service technician requests. Administrative Support : You assist with processing fault and repair requests and documenting customer interactions. An experience that matters : Your skills Language Skills : Fluent German (C1 or above) written and spoken. A language test will be conducted. Very good English skills (B2) written and spoken. Experience & Skills : Strong communication skills and a passion for customer interaction. High service orientation and strong problem‑solving abilities. Experience handling upset customers and applying de‑escalation techniques. Proficiency with standard end‑user software especially MS Office. Familiarity with CRM systems. A workplace that matters : Our offering Health insurance. Flexible remuneration (childcare ticket transport ticket restaurant ticket). Life insurance. Baby basket. Free fruit in the office twice a week. Hybrid working model. dormakaba Cares our employee wellness program. At dormakaba we are proud to be an equal opportunity employer. We are firmly committed to building a diverse and inclusive workplace where all individuals are treated with respect and dignity. We actively promote equal employment opportunities for all applicants regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability or any other legally protected characteristic. Required Experience : Unclear Seniority Key Skills : Abinitio, Business Analysis, Logistics & Procurement, Client Services, Business Analytics Employment Type : Full Time Experience : years Vacancy : 1 #J-18808-Ljbffr
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Customer Care Agent with German
hace 2 días
madrid, España my.dormakaba A tiempo completoWe are looking to hire an experienced Customer Care Agent with German based in our offices in Madrid Spain. A job that matters : Your tasks Customer Support : You are the first point of contact for our customers advising them on our products and services and addressing their inquiries via phone email or chat. Data Entry & Verification : You accurately enter...
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German-Speaking Customer Care Agent
hace 2 semanas
Madrid, España Barkibu • Pet Health Insurance A tiempo completoA veterinary insurance company in Spain is seeking a Customer Care Agent who is passionate about animals. The role involves providing support, resolving user inquiries, and analyzing customer data to improve service. Candidates should have at least 2 years in customer service, a good command of English and German, and a desire to contribute to a positive...
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Customer Care Agent with German
hace 3 semanas
Madrid, España Barkibu • Pet Health Insurance A tiempo completoWhat's Barkibu?Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can access top-tier healthcare without financial barriers standing in the way. We're committed to providing pets and their pet parents with the support...
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Customer Care Agent with German
hace 2 semanas
Madrid, España Barkibu • Pet Health Insurance A tiempo completoWhat's Barkibu?Consulte la descripción del puesto a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can...
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Customer Care Agent with German
hace 2 semanas
Madrid, España Barkibu • Pet Health Insurance A tiempo completoWhat's Barkibu?Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world...
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Customer Care Agent with German
hace 2 semanas
Madrid, España Barkibu • Pet Health Insurance A tiempo completoWhat's Barkibu?Consulte la descripción del puesto a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can...
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Customer Care Agent with German
hace 2 semanas
Madrid, España Barkibu • Pet Health Insurance A tiempo completoWhat's Barkibu?Consulte la descripción del puesto a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can...
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Customer Care Agent with German
hace 2 semanas
Madrid, España Barkibu • Pet Health Insurance A tiempo completoWhat's Barkibu?Consulte la descripción del puesto a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can...
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Customer Experience Agent with Dutch and German
hace 6 días
Madrid, España MSX INTERNATIONAL A tiempo completo**CUSTOMER EXPERIENCE AGENT**with Dutch AND German with English** **No Experience needed** Hello! If you are a fan of the motor world, you will have already heard about us. Surely you know that we are more than 500 automotive professionals in Spain and Portugal developing and implementing solutions that improve our customers' business processes and...
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Customer Experience Agent with French and German
hace 6 días
Madrid, España MSX INTERNATIONAL A tiempo completo**CUSTOMER EXPERIENCE AGENT with French AND German with English** **No Experience needed** Hello! If you are a fan of the motor world, you will have already heard about us. Surely you know that we are more than 500 automotive professionals in Spain and Portugal developing and implementing solutions that improve our customers' business processes and...
