Customer Service
hace 9 horas
**Ever dreamed of working where fragrances tell stories?**:
At Eurofragance, we don’t just create fragrances — we create experiences. With passion, excellence and bold entrepreneurial spirit, we’re growing fast and want you to grow with us.
Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, Indiaand more
Here, your work truly matters — and so do you.
**What's your mission?**
As a Customer Service Representative for the Africa Market, you will deliver outstanding support to both our internal Sales Community and our valued clients. Your role will involve providing timely and accurate assistance, resolving inquiries efficiently, and fostering strong relationships to ensure customer satisfaction and elevate the overall client experience.
**️**Here’s what you’ll be rocking every day**
**Order-to-Cash Process (SAP-based)**:
- Create customer Proforma Invoices and Orders in SAP
- Launch technical documentation and follow up on order status
- Inform customers and Sales team of updates
- Maintain and update customer database
- Monitor customer payments and upload quotations
- Support pricing campaigns and commission tracking for commercial agents
- Coordinate urgent orders with logistics and planning teams
- Follow up on customer projects, sample requests, and fragrance quotations
- Request fragrance code releases
**Sales Support**:
- Assist Key Account Managers with daily tasks
- Prepare quotations for new fragrances using pricing tools
- Liaise with Regulatory team to obtain required documentation
- Manage and track customer requests and non-conformities
- Register and follow up on wins and drive initiatives
- Generate olfactive pyramids and select fragrances using internal tools
- Prepare marketing materials and promotional kits
**What you need to shine in this role**
Minimum 1 year of experience in a Customer Service role within the industrial or production sector.
Experience working with order management systems, ideally SAP.
Fluent in English and French (mandatory); Arabic and Spanish are a plus.
Proficient in Microsoft Office 365.
**What do we offer you at Eurofragance?**
Much more than just a job Take a look at everything we’ve prepared for you:
- Stability and growth in a solid company in full expansion.
- International environment with a multicultural team and language practice.
- Flexible start time and remote work 2 days/week (after 3 months and as long as the role is eligible for remote work).
- Flexible compensation with Cobee (meals, transport, childcare, etc.).
- Health & wellness services: medical, physiotherapy, psychological support.
- Sports facilities: paddle court, gym, yoga classes.
- Nomad Week: work 2 non-consecutive weeks from anywhere in the world.
- Medical & life insurance for your peace of mind.
- Special prices on perfumes — because you’ll want to wear what we create.
- Healthy meals three times a week, served sustainably.
- Pension plan to help you build a secure financial future.
**Why Eurofragance?**
We believe in diversity and in creating a space where everyone feels welcome — regardless of gender, age, background, orientation, or ability.
We’re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect.
By joining us, you become part of a company that actively works to make a positive impact on the planet — and on people.
**Ready to join us on this sensorial adventure?
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