Customer Success Manager

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 225 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 2,000 companies and 1 million developers rely on our tools and services to get the data they need from the web. Reporting to our Customer Success Leader, we are looking for a Customer Success Manager who ensures our customers derive maximum value from our products such that they renew, expand and become advocates for us in the market. If you are a customer-centric, data-driven, revenue driver who wants to be part of a world-class Customer Success team then this is the role for you **Responsibilities** ***: - Develop a Trusted Advisor relationship with your assigned/pool of customers - recommending best practices in order to make our customers successful. Having an in-depth understanding of our products, features, and benefits and being able to articulate these to your customers. - Successfully onboard and retain our customers by driving programmes of adoption to maximise the value customers get from our products. - Ability to understand customer requirements and drivers, develop and guide their thinking to identify customers’ objectives, designing/tailoring playbooks to meet them and implementing an ongoing customer account plan to increase utilisation/engagement to improve retention and value over time. - Actively seek to identify and develop new customer opportunities. Collaborate with Sales Teams to advance existing opportunities and assist them in closing active opportunities by demonstrating industry expertise to gain the prospective customer’s confidence as a trusted partner and adviser. - Proactively identifying customers who may not be succeeding, and working with them to understand their challenges, improve their experience and retain their business. - Identifying client issues that cannot easily be resolved and escalating these for additional support when needed. - Provide voice of the customer input into product enhancements based on identified and anticipated customer needs. - Help to develop and implement best practices, processes, and tools to continually enhance Zytes Customer Success Program **Requirements**: - 3+ years demonstrated success in an Account Management, Pre-Sales or Customer Success role. - Technical background, or experience supporting technical software solutions. - Customer-centric and relationship-oriented at your core, you are committed to ensuring our customers’ success and adoption of Zyte's products. - Proven track record of achieving results while balancing demanding expectations. - High levels of organization in your workflows - you understand what it means to own a customer portfolio and to prioritize and manage your time efficiently. - Previous experience with one or more CRM, CSM, Analytics & Automation Tools would be an advantage. i.e. Salesforce, Intercom, Gainsight, Totango, Natero/Freshworks, Mixpanel, Pendo etc. - A passion for teamwork and collaboration - you'll be working with multicultural and multidisciplinary teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the Customer Success "brand" across our entire organization - Excellent written, verbal, presentation and interpersonal communication skills. - Ability to work independently and as part of a remote team. **Benefits** - Become part of a self-motivated, progressive, multi-cultural team. - Have the freedom & flexibility to work remotely. - Wellness - Talk to the experts, we value mental health, take advantage of our great programs - we offer Online Counselling - We are all remote, but we can still hang out. Participate in great remote events, talks, and activities. We also love to meet up when we can - Learn, develop, grow. We are here to support you and your career. - Every family is different. We accept them all. From dogs on calls to maternity/paternity leave, we've got it all covered. - PTO - Take your time, relax, and enjoy. Recharge. It's important. Use up all 35 days of it - As a remote company, we understand and encourage flexibility