Project Management Analyst

We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries. Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We're revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way. TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in If you're ready to take off with us, keep reading We are looking for experienced, hands-on **Travel Consultants** passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travelers happy Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us to grow by changing the way organizations book and manage their business travel? If you're ready to take off with us, keep reading We are looking for a Project Management Analyst to join our PMO team within the customer care department. As a Customer Care Project Management Analyst, you will be defining projects from definition to closure, and defining the best processes when applicable. As a team, we are focused on continuously improving and setting new standards in customer support. Are you a proactive person, with strong attention to detail and customer focus? Let´s talk - This role will be based from_ Barcelona._ **What you will do** - Find new project opportunities based on a good understanding of the department needs - Define the scope of the project together with the PMO team - Participate in meetings with the stakeholders involved to ensure all the requirements and needs are met - Project planning and follow-up to ensure success - Analyzing project data and producing insights to optimize performances - Perform risk management to minimize potential risks - Create and maintain comprehensive project documentation - Develop spreadsheets, diagrams and process maps to document needs - Find workarounds and prioritize when things are tough - Motivate the team involved in the project to get the work done as expected - Communicate and align all stakeholders involved at any time - Manage simultaneously occurring tasks and shifting priorities **What you need**: - Fluent in English - Organization and planning skills to manage tasks effectively and complete projects as expected - Outstanding communication, teamwork, and interpersonal skills - Strong oral and written communication skills, as well as a strong technical and analytical aptitude, are required - Hands-on and problem-solving mentality - In-depth understanding of project management methodologies - Advanced ability using MS Office, particularly using Excel (pivot tables, charts..) - Ability to build reports, conduct and communicate analysis findings, insights, and recommendations **What do we offer?** - Competitive compensation including equity in the company - Generous vacation days so you can rest and recharge - Health perks such as private healthcare or gym allowance depending on your location - "Flexible compensation plan" to help you diversify and increase the net salary - Flexibility to work from home most of the time with core hours - Unforgettable TravelPerk events including travel to one of our hubs - Udemy for business account to continue your development - Mental health support tool for your wellbeing - Exponential growth opportunities **Flexible Work Policy** - You will need to be based in Barcelona - We will require you to travel to the office hub in your country once or twice per week depending on your position - In addition, every quarter you will be required to travel to an office hub location for up to 5 days to meet with your whole team - We have flexible working hours to fit around your life, but they generally are from Monday to Fridays, from 09.00AM to 6.00pm - Team members that want to go to the office more are welcome to - At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don't just accept differences—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal