Empleos actuales relacionados con Digital Customer Engagement Manager - Barcelona - SAP
-
Director Global Digital Customer Engagement
hace 2 semanas
Barcelona, España AstraZeneca A tiempo completoThe Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...
-
Digital Customer Engagement Manager
hace 2 días
Barcelona, España SAP A tiempo completoWe help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
-
Digital Customer Engagement Manager
hace 2 días
Barcelona, España SAP A tiempo completoWe help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
-
Digital Project Manager
hace 4 días
Barcelona, España Eunoia Digital A tiempo completo¿Quiénes somos? En Eunoia Digital , una consultoría estratégica digital especializada en proyectos digitales con sede en Barcelona, creamos soluciones digitales de primera clase que aportan un valor diferencial. ¡Somos innovadores y apasionados por lo que hacemos! ¿A quién buscamos? Buscamos un/a Digital Project Manager apasionado y creativo para...
-
Digital Project Manager
hace 2 días
Barcelona, Barcelona, España Eunoia Digital A tiempo completo¿Quiénes somos?En Eunoia Digital, una consultoría estratégica digital especializada en proyectos digitales con sede en Barcelona, creamos soluciones digitales de primera clase que aportan un valor diferencial. Somos innovadores y apasionados por lo que hacemos¿A quién buscamos?Buscamos un/a Digital Project Manager apasionado y creativo para unirse a...
-
Customer Engagement Manager
hace 2 días
Barcelona, Barcelona, España Alphayotta A tiempo completoWho are we looking for?Customer Engagement Manager: 15+ years of experienceWe are seeking an accomplished and strategic Customer Engagement Manager to join our dynamic team providing technology & operation support services to key strategic customers in the Hi-Tech space. In this pivotal role, you will be responsible for managing $25 Mn to $50 Mn P&L &...
-
Senior Program Manager
hace 3 días
Barcelona, España TD SYNNEX A tiempo completo**Are you ready to make a BIG impact with TD SYNNEX?** In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more. **Job Purpose**: We are looking for a...
-
Digital Product Manager
hace 1 semana
barcelona, España Jordan martorell s.l. A tiempo completoWe are looking for a Digital Product Manager – Customer Support to be part of our Nestlé Nespresso Digital and Tech Team. Position Snapshot Type of Contract: Permanent Type of work: Hybrid Work Language: Fluent Business English Location Barcelona, Nespresso Hub, Spain The Role As a Product Manager, you will shape the future of our Customer Support...
-
Lead Customer Success Manager
hace 1 semana
Barcelona, España Signaturit Group A tiempo completoA leading digital transaction company in Barcelona is seeking a Customer Success Manager to ensure customers achieve their desired outcomes with the Signaturit Dashboard. The role involves building strong relationships, driving engagement, and tracking customer success metrics. Ideal candidates have experience in customer service and a background in Law or...
-
Client Engagement Manager
hace 3 días
Barcelona, España Aspire A tiempo completo**Client Engagement Manager - Remote - Spain** **Our mission is to grow and strengthen the Client Engagement Team in order to ensure we have strong customer relationships that bring about business retention and growth!** Aspire Software is hiring for a Client Engagement Manager to focus on increasing customer satisfaction and product adoption, leading to a...
Digital Customer Engagement Manager
hace 2 semanas
**We help the world run better** The charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. This Shared Services unit shall ensure an innovative and standardized digital approaches towards managed services delivery of contracted responsibilities towards the customers, by focusing on scalability and resilience. **What you’ll do** - Drives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more. - Support tickets handling, bridging customer queries and requirements from technical operations team. - Ensures periodic service reviews to track the service quality across a range of customers. - Orchestrates the overall service delivery according to agreed SLAs and KPIs. - Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement. - Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication. - Supports de-escalations of critical customer situations & reviews SLA service credit cases. - Contributes to customer Go-Lives, Release Upgrade and maintenance activities. - Executes and supports problem management and continuous improvement. - Supports customer satisfaction surveys & commercial change requests. - Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success. - Work in European time-zone. **What you’ll bring** - Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support). - Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers. - Database Administrator -> provides professional expertise and practical assistance in terms of database system management and IT data use in order for them to comply with the IT requirements at any time throughout lifecycle, pursuant to the defined quality criteria - Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures. - Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making skills. - Experienced in working with cross-cultural and cross-functional teams or individuals **Meet the team** The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. The mission of the Client Delivery Engagement Shared Services unit in ECS is to help our customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardized and automated delivery approaches by a scalable team engagement and technical roles. **We build breakthroughs together** **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. **EOE AA M/F/Vet/Disability**: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 386146 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
