Digital Customer Engagement Manager
hace 2 semanas
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Summary & Role Information: The charter of the Customer Engagement Center is to ensure seamless adoption of RISE SAP S/4HANA Private Cloud Edition solution by customers through Shared Services model. In this role, you will contribute with your extensive project management, customer engagement and technical experience to drive strategic initiatives that will contribute to the growth and scalability of the unit. This Shared Services unit shall ensure innovative and standardized approaches towards managed services delivery of contracted responsibilities towards the customers, by focusing on scalability and resilience. Continuous improvement in tools, processes and engagement channels shall be key for this unit, working in close collaboration with relevant ECS and Customer success stakeholders in the region. The Role: Actively support the global PC3 initiatives Provide support to customer in the RISE Technical Managed Services as per the RISE R&R Identify improvements in internal processes Interact with internal and external stakeholders proposing customer facing improvements, including opportunities for process improvements and automation. Advise customers on technical topics within the scope of ECS Communicate effectively and efficiently to all relevant stakeholders. Share regular status, including efficiencies of the initiatives. Execute robust delivery of the plan against defined KPIs & goals. Execute on the operating model defined by Global head of the unit to ensure effectiveness, integration and agility in delivery approaches. Adopt the Customer efficiency strategy defined by global, to leverage digital platforms and channels for customer communications; consistent focus on increased automation to enhance productivity and profitability. Provide effective financial stewardship and demonstrate value creation for customers and for ECS. Experience (Role Requirements): 10+ years of overall experience in IT software and services 5+ years of project management experience. Experience with International teams is a MUST Solid background in customer facing processes. Basis/Technical knowledge is a must. Customer-centric mindset – Experience in engaging with customers, especially influencing senior executives Knowledge ECS customer facing processes is a plus. Understanding of RISE PCE is preferred. Solid understanding of Technical Managed Services Experience working across multiple organizations and teams, including Commercial, Legal, Finance, Sales, Marketing, Communications, Operations, Service Engineers, Delivery Excellent internal and external stakeholder management, presentation and communication skills Analytical thinking Strong English language is mandatory
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Manager/SM S&O Customer Engagement
hace 2 semanas
Barcelona, España THE BOARD A tiempo completoAcerca del puesto Manager/SM S&O Customer Engagement Estamos trabajando en la búsqueda de un Manager/SM especializado en Customer Engagement paraunidad de Estrategia y Operaciones de importante firma de consultoría de negociomultinacional. Titulación universitaria con alto nivel de inglés. Experiencia haciendo proyectos relacionados con Customer Advisor:...
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Manager/SM S&O Customer Engagement
hace 2 días
barcelona, España THE BOARD A tiempo completoAcerca del puesto Manager/SM S&O Customer Engagement Estamos trabajando en la búsqueda de un Manager/SM especializado en Customer Engagement paraunidad de Estrategia y Operaciones de importante firma de consultoría de negociomultinacional. Titulación universitaria con alto nivel de inglés. Experiencia haciendo proyectos relacionados con Customer Advisor:...
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Manager/SM S&O Customer Engagement
hace 2 semanas
Barcelona, España THE BOARD A tiempo completoAcerca del puesto Manager/SM S&O Customer EngagementEstamos trabajando en la búsqueda de un Manager/SM especializado en Customer Engagement paraunidad de Estrategia y Operaciones de importante firma de consultoría de negociomultinacional.Titulación universitaria con alto nivel de inglés.Experiencia haciendo proyectos relacionados con Customer Advisor:...
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Digital Customer Engagement Manager
hace 2 días
barcelona, España SAP SE A tiempo completoWe help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
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Customer Engagement Manager
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Barcelona, España Ubique Systems A tiempo completoRole - Customer Engagement Manager Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren. Full Time role Work Location - Sant Cugat , Barcelona ( Complete 5days Onsite) We are seeking an accomplished and strategic Customer Engagement Manager...
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Digital Customer Engagement Manager
hace 2 semanas
Barcelona, España SAP A tiempo completoWe help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
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Digital Customer Engagement Manager
hace 4 días
Barcelona, España SAP SE A tiempo completoWe help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
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Digital Project Manager
hace 5 días
Barcelona, España Eunoia Digital A tiempo completo**¿Quiénes somos?** En **Eunoia Digital**, una consultoría estratégica digital especializada en proyectos digitales con sede en Barcelona, creamos soluciones digitales de primera clase que aportan un valor diferencial. ¡Somos innovadores y apasionados por lo que hacemos! **¿A quién buscamos?** Buscamos un/a **Digital Project Manager** apasionado y...
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Barcelona, España In Deko A tiempo completoJob TitleManager - Digital Customer Journey (Product Management)LocationBarcelona, SpainOverviewAs Manager, Digital Customer Journey, you will act as Product Manager for customer platforms and experiences. You’ll align stakeholder needs with platform capabilities, prioritize the roadmap, and lead squads delivering seamless, measurable journeys across...
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Digital Marketing Manager
hace 2 días
Barcelona, Barcelona, España Neer Digital A tiempo completoCompany Description We are seeking a highly skilled and experienced Digital Marketing Manager to join our team. As a Digital Marketing Specialist, you will be responsible for developing, implementing, and managing our digital marketing campaigns to drive brand awareness, increase online visibility, and generate leads. You will collaborate with various teams,...
