Digital Customer Engagement Manager
hace 7 días
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Summary & Role Information: The charter of the Customer Engagement Center is to ensure seamless adoption of RISE SAP S/4HANA Private Cloud Edition solution by customers through Shared Services model. In this role, you will contribute with your extensive project management, customer engagement and technical experience to drive strategic initiatives that will contribute to the growth and scalability of the unit. This Shared Services unit shall ensure innovative and standardized approaches towards managed services delivery of contracted responsibilities towards the customers, by focusing on scalability and resilience. Continuous improvement in tools, processes and engagement channels shall be key for this unit, working in close collaboration with relevant ECS and Customer success stakeholders in the region. The Role: Actively support the global PC3 initiatives Provide support to customer in the RISE Technical Managed Services as per the RISE R&R Identify improvements in internal processes Interact with internal and external stakeholders proposing customer facing improvements, including opportunities for process improvements and automation. Advise customers on technical topics within the scope of ECS Communicate effectively and efficiently to all relevant stakeholders. Share regular status, including efficiencies of the initiatives. Execute robust delivery of the plan against defined KPIs & goals. Execute on the operating model defined by Global head of the unit to ensure effectiveness, integration and agility in delivery approaches. Adopt the Customer efficiency strategy defined by global, to leverage digital platforms and channels for customer communications; consistent focus on increased automation to enhance productivity and profitability. Provide effective financial stewardship and demonstrate value creation for customers and for ECS. Experience (Role Requirements): 10+ years of overall experience in IT software and services 5+ years of project management experience. Experience with International teams is a MUST Solid background in customer facing processes. Basis/Technical knowledge is a must. Customer-centric mindset – Experience in engaging with customers, especially influencing senior executives Knowledge ECS customer facing processes is a plus. Understanding of RISE PCE is preferred. Solid understanding of Technical Managed Services Experience working across multiple organizations and teams, including Commercial, Legal, Finance, Sales, Marketing, Communications, Operations, Service Engineers, Delivery Excellent internal and external stakeholder management, presentation and communication skills Analytical thinking Strong English language is mandatory
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Digital Customer Engagement Manager
hace 7 días
Barcelona, España SAP A tiempo completoWe help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
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Digital Project Manager
hace 3 días
Barcelona, España Eunoia Digital A tiempo completo¿Quiénes somos?En Eunoia Digital , una consultoría estratégica digital especializada en proyectos digitales con sede en Barcelona, creamos soluciones digitales de primera clase que aportan un valor diferencial. ¡Somos innovadores y apasionados por lo que hacemos!¿A quién buscamos?Buscamos un/a Digital Project Manager apasionado y creativo para unirse...
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Digital Project Manager
hace 1 semana
Barcelona, España Eunoia Digital A tiempo completo¿Quiénes somos? En Eunoia Digital , una consultoría estratégica digital especializada en proyectos digitales con sede en Barcelona, creamos soluciones digitales de primera clase que aportan un valor diferencial. ¡Somos innovadores y apasionados por lo que hacemos! ¿A quién buscamos? Buscamos un/a Digital Project Manager apasionado y creativo para...
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Digital Project Manager
hace 7 días
Barcelona, Barcelona, España Eunoia Digital A tiempo completo¿Quiénes somos?En Eunoia Digital, una consultoría estratégica digital especializada en proyectos digitales con sede en Barcelona, creamos soluciones digitales de primera clase que aportan un valor diferencial. Somos innovadores y apasionados por lo que hacemos¿A quién buscamos?Buscamos un/a Digital Project Manager apasionado y creativo para unirse a...
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Customer Engagement Manager
hace 7 días
Barcelona, Barcelona, España Alphayotta A tiempo completoWho are we looking for?Customer Engagement Manager: 15+ years of experienceWe are seeking an accomplished and strategic Customer Engagement Manager to join our dynamic team providing technology & operation support services to key strategic customers in the Hi-Tech space. In this pivotal role, you will be responsible for managing $25 Mn to $50 Mn P&L &...
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Senior Program Manager
hace 1 semana
Barcelona, España TD SYNNEX A tiempo completo**Are you ready to make a BIG impact with TD SYNNEX?** In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more. **Job Purpose**: We are looking for a...
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Client Engagement Manager
hace 1 semana
Barcelona, España Aspire A tiempo completo**Client Engagement Manager - Remote - Spain** **Our mission is to grow and strengthen the Client Engagement Team in order to ensure we have strong customer relationships that bring about business retention and growth!** Aspire Software is hiring for a Client Engagement Manager to focus on increasing customer satisfaction and product adoption, leading to a...
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IT Delivery Manager
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Barcelona, España Oliver James Associates A tiempo completoWe are looking for an IT WMS Customer Engagement & Delivery Manager to lead a team responsible for assisting clients with the setup and installation of technology tools and services, developing solutions, and supervising program implementation! Qualifications: - Bachelor's degree in Information Systems, Information Engineering, System Analysis or similar -...
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Barcelona, España Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:**Department Description** At Salesforce, there is nothing more important than the success of our customers! Salesforce Professional Services, operating in the Salesforce Customer Success Group (CSG) are a team of trusted advisers, fundamental to the success of our customers. We help customers unleash...
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Digital Engagement Manager – IT Communications
hace 23 horas
Barcelona, España Siemens Healthineers A tiempo completoA global medical technology company is seeking a UseIT User Engagement Manager based in Spain. This mid-senior level role involves leading user engagement campaigns for IT projects and requires an advanced degree in a related field, along with at least three years’ experience in communications. Candidates must possess outstanding English skills, strong...
