Customer Engagement Manager

hace 24 horas

Barcelona, España Insight International (UK) Ltd A tiempo completo

Role: Customer Engagement Manager Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud. Location: Barcelona, Spain (Hybrid) Job Type: Permanent We are seeking an accomplished and strategic Customer Engagement Manager to join our dynamic team providing technology & operation support services to key strategic customers in the Hi-Tech space. In this pivotal role, you will be responsible for managing $25 Mn to $50 Mn P&L & driving the execution of our strategic delivery initiatives providing Technology services & operation support to our customers. This will be a global role & you will be expected to manage Customer Relationships across Business organizations such as Sales, Services, Finance and Marketing organizations with global engagements spanning over 500+ employees spread across multiple regions – APJ, Europe, AMS including LatAM countries. It is designed for an individual with a robust background in technology service delivery and a passion for driving innovation within vertical industries. The successful candidate will be responsible for overseeing the execution of technology services for a range of clients, ensuring that delivery is aligned with the business goals and objectives. This position demands a forward-thinking individual who can cultivate relationships with stakeholders, enhance operational efficiency, and harness advanced technology solutions to deliver exceptional service outcomes. Your expertise will not only enable our clients to achieve their crucial goals but will also advance our commitment to quality, integrity, and customer-centric service. If you have a proven track record in leading technology service initiatives and are eager to contribute to a culture of excellence, we invite you to apply and help us redefine the landscape of technology delivery for our esteemed clientele Responsibilities: Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal. Responsible for management & growth of strategic accounts generating $25 to $50 Mn annually with 500+ employees Develop and maintain strong Customer relationships with clients, acting as the main point of contact for project-related inquiries and escalations. Establish good governance with Executive Clients on multiple factors including strategic, operational and tactical parameters. Identify growth opportunities proactively and work with the Delivery Heads and Client Partner to convert them into key wins. Oversee project management processes, ensuring timely delivery of services and adherence to quality standards. Develop and implement strategic plans to enhance service delivery and drive continuous improvement. Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement. Analyze

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