English Speaking Program Manager

**Location**
- Málaga, Spain**Language**
- English***

**Description**:
**Why join us**

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an **English speaking -** **Program Manager** to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

**What we offer you**

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

- Full-time contract: 39 hours/week: Monday - Friday from 09:00 to 18:00
- Competitive salary and performance bonus: 43.000 - 48.000 euros gross/year OTE
- Great office location in Benalmadena
- Friends hunting (referral) bonus.
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program

**What you’ll experience at Webhelp**

As a **Program Manager** in our team, you will:

- Be responsible for the overall site sales forecast while running all operations at the site.
- Lead a team of sales managers to exceed client targets, achieve business goals, maintain compliant operations and deliver optimal customer experience.
- Oversee the performance of key sales functions, provide guidance and assistance in the execution of functional responsibilities, help set objectives and achieve established goals.
- Review, understand and take action regarding sales and productivity results on a weekly and monthly basis.
- Take full ownership and ensure operational excellence in order to improve all processes, identify process gaps or inefficiencies, and recommend solutions, and contribute to the implementation of those solutions.
- Identify and communicate local market needs and drive issues to resolution, minimizing impact of potential issues as they arise.
- Manage overall team sizing and growth in line with Webhelp commitments, while building a world-clas
- Coach, train & evaluate team leaders to monitor their teams daily & weekly performance. Regular interaction with client stakeholders, marketing, and OCP to maintain rhythm of business. Weekly, Monthly, and Quarterly Business Review with client stakeholders to report performance, insights, outlook, and help wanted for current and future quarters. Prepare sales analysis, reports and suggest improvements for internal & external management.
- Execute quick technical feasibility assessments and proposal developments for the customers identified solutions.
- Constantly research and educate self with the newest developments in cloud capabilities and pricing for both our client and competitor.
- Plan & execute incentive plans & team activities within the allocated budget.
- Maintain an open-communication culture for the team to share their ideas, challenges & perceptions. Weekly call with reporting manager to understand and identify best practices to achieve set goals. Ability to understand the challenges within the assigned territory and create strategies to address them appropriately.

**We’ll be a great match if you**:

- Are native or proficient in English.
- Have winimum 10 years of technology related sales or business development experience.
- Possess 4+ years of program management experience with proven track record of successfully leading teams of 20+ people including 4+ Sales Managers. Familiarity with modern sales techniques and tools preferred.
- Have superior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve.
- Come with experience, background and confidence to initiate and drive business strategy discussions with C-level executives and business decision makers around industry drivers and workloads.
- Have general knowledge of the IT industry, with the capacity to learn and retain knowledge about individual systems, processes, products and services quickly and accurately.
- Share our values of commitment, unity, integrity, recognition, and WOW.

**Don’t meet every single requirement?**

**Who we are**

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

**If this sounds like you, join us at Webhelp**

**Webhelp is an equal-opportunity employer