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English Speaking

hace 3 semanas

Malaga, España Webhelp A tiempo completo

**Location**
- Málaga, Spain**Language**
- English***

**Description**:
**Why join us**

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an **English speaking - Junior Operations Manager** to join our exciting project.

**What we offer you**

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

- Full-time contract, 39 hours/week: Monday - Sunday 8AM-19PM timeband with availability for rotation when needed- Great office location in Benalmádena.
- Friends hunting (referral) bonus.
- Full paid training about the company and the project you will be working on.
- Career development program and specialized courses.
- Opportunities for a career abroad through the Webhelp International Mobility Program.

**What you’ll experience at Webhelp**
- As a
- **Junior Operations Manager** in our team, you will:
- Identify individual and common training needs and delivers appropriate personalized/common training based on Team Leader’s needs.
- Conduct regular coaching sessions as well refresher training for Team Leaders to maintain product/tools knowledge and make them successful at their day-to-day work.
- Conduct regular performance reviews (quarterly, semi-annual, and annual Evaluation) for all direct reports.
- Ensure all key performance indicators (KPI) are achieved and support the leadership team to achieve the required targets.
- Initiate activities and relevant action plans to ensure department targets are met, exceeded, and/or maintained.
- Highlight department development needs to project management.
- Ensure that the employees follow their schedules properly as designed; Responsible for follow-up and reporting absence (sickness, other), coordinating daily status.
- Be the main contact person for Webhelp management/administration, client on department related matters.
- Be responsible for distribution of updates/information to each of leadership team members in a time/y manner, report to the Project Manager if any information is missing.
- Lead TL meetings, coordinate leadership team actions, be a judge if no common agreements.
- Do regular reporting to the Office/Project Manager. Report all serious issues as well as possible monetary exposure to Office/Project manager or person replacing him immediately along with suggestions for addressing the problem.
- Participate in Webhelp management meetings according invitations from higher management.
- Participate in meetings with client representatives in the office and outside WH office, on department related matters.
- Respect and fulfill/delegate further adhoc tasks received from client and/or Webhelp.
- Ensure a positive and goal-oriented team spirit in the department.
- Follow and promote Webhelp values.
- Take ownership of department success and failures.

**We’ll be a great match if you**:

- Are native or proficient in English
- Possess previous experience working within a call center environment with a min of 1-year experience as a manager/team leader.
- Have excellent organising and leadership skills.
- Possess excellent team management skills.
- Have outstanding communication and interpersonal abilities.
- Possess advanced skills in MS Office.
- Are self-motivated with a results-driven approach.
- Have sales and digital industries experience (is an advantage).
- Speak one of the Scandinavian languages (is an advantage).
- Are available to work weekdays, evenings and weekends as business requires
- Share our values of commitment, unity, integrity, recognition, and WOW.

**Don’t meet every single requirement?**

**Who we are**

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

**If this sounds like you, join us at Webhelp**

**Webhelp is an equal-opportunity employer**

**RRQ23-006044-1-EMEA