Customer Service Representative
hace 2 semanas
**_Do you have experience in Customer Care?_**Helping people is our main commitment providing safety and peace of mind. Therefore, we are looking for people skilled in dealing with customers and a high level of responsibility. Are you willing to work with a dedicated and passionate team for whom security is a human right? Would you like to join a company where innovation and technology are the basis of their solution? Securitas Direct Verisure is the provider of alarms connected to home and business leader in Europe with more than 3,000,000 customers. If you want to develop your talent in a large company (more than 16,000 employees around the world), in Securitas Direct you will find professional and dynamic environment you're looking for. **What you will be doing**: - Provide excellent customer experience troubleshooting technical issues - Monitoring remotely alarm security systems highlighting any system malfunctions - Contact customers for troubleshooting and support the resolution - Book services with the field services required - Respond to incoming customer queries supporting with battery changes etc. - Support customer moves and changes of the system - Assist with back office task (batteries, devices, gift cards, reporting and administration) - Some inbound call to support the operation - Monitoring and reporting on outgoing calls - status and resolution **Offered**: - Incorporation into a multinational in growth with great opportunities for development under the assurance of a high level of demand and real possibilities of promotion. - Salary according to Labor Agreement of the Security Sector - Regular contract - **Night and English Plus**: - **37,5h weekly extensive shift from Monday to Sunday with a fixed schedule**: - **->18:30h to 02:00h.**: - 15 to 24 days paid initial training (non-selective) but with mandatory assistance - We are looking for people highly responsible and committed to the customers, willing to learn and grow professionally. **Necessary requirements**: - **High level of English. (C1)**: - Experience at least 6 months in telephone customer service (preferably on the contact center). - Excellent communication (written and spoken) skills. - High problem-solving capacity. - Strong Customer focus. - Speed in the handling of the keyboard and quick commands. **Valuable requirements** - Previous experience in customer service. - Training in customer service. - Used to work for KPI's (Key Performance Indicators)
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Customer Service Representative Ghb Eu
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Pozuelo de Alarcón, España The Cigna Group A tiempo completo**ABOUT US**: Cigna Healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health. Cigna’s...
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Pozuelo de Alarcón, España The Cigna Group A tiempo completo**Job Description Summary** Do you have a passion for helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multilingual customer service representative where you can support customers from across the globe. Cigna is a leading provider of group healthcare and wellbeing programmes for employees...
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Pozuelo de Alarcón, España The Cigna Group A tiempo completo**Job Description Summary** Do you have a passion for helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multilingual customer service representative where you can support customers from across the globe. Cigna is a leading provider of group healthcare and wellbeing programmes for employees...
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Greater Palma de Mallorca Metropolitan Area, España MisterTransfer A tiempo completoEstamos buscando un/a Customer Service Representative¿Te apasiona ayudar a los demás y tienes un nivel avanzado de inglés? Únete a nuestro equipo y marca la diferencia¿Qué harás?Serás responsable de brindar soporte a los clientes de nuestras marcas de e-commerce, resolviendo sus consultas a través de chat, correo electrónico o teléfono. Te...
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Pozuelo de Alarcón, España Marlex A tiempo completoFecha Publicación : 20 / 08 / 2024 0 : 56 : 00Número de Vacantes : 1Horario : Lunes a viernes con flexibilidad horariaDescripción : Marlex Human Capital necesita incorporar para una empresa líder en el sector de fabricación de equipamiento médico ubicada en Pozuelo a un Customer Service Technician (Gestión de facturación).Funciones :Gestión de todos...
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Customer Service Technician
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Customer Service Representative
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Pozuelo de Alarcón, España The Cigna Group A tiempo completo**¿Quienes somos?** Cigna es compañía estadounidense global de Seguros Médicos, ofreciendo una amplia gama de planes de salud y servicios además de programas bienestar, creados para cubrir las necesidades de nuestros clientes, proveedores y partners. Cigna se caracteriza por ofrecer un servicio personal y excelente a sus asegurados, es por ello que...
