Technical Support Engineer

**About this role**:
This is an exciting time to join JOTELULU

**You will**:

- Maintain, implement, and support a high availability server infrastructure.
- Advise MSPs on workload migrations strategies including the optimal migration tool and methodology considering workload profiles and underlying network infrastructure.
- Work closely with Product Management and Engineering to drive awareness and prioritization of MSPs feature requests and service adoption blockers and effectively communicate status with the customer and account team.
- Be responsible for building and maintaining strong relationships with partners.
- Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
- Problem solver and team player:

- Ability to solve difficult issues with little supervision.
- Ability to collaborate with internal and external stakeholders and all levels of management.
- Be focused on French market

**Languages**:
French native and fluent in English

**What We Are Looking For**:

- Strong MS Windows Server 2019/2016 implementation, troubleshooting and support.
- Experience managing Linux servers.
- Configure and manage virtual infrastructure technologies, such as Xen, VMWare or Hyper-V.
- Must have a good understanding of domain-level services such as DNS, DHCP, LDAP, Active Directory services.
- Experience with automation and scripting such as Ansible, PowerShell) is a plus.
- Team oriented, collaborative and easy to deal with.
- French native speaker and fluent English is a must.

**About us**:
This is an exciting time to join JOTELULU and make a personal difference in the Cloud Computing team and playing a pivotal role in supporting our global expansion.

About US

JOTELULU is an European provider of cloud infrastructure and cloud services, with a clear of offering tech companies simplified and reliable cloud services, helping them being more competitive and scalable.

Despite growing at a very fast pace, we are keen on promoting a healthy work-life balance. We are a remote-friendly company where people can manage their own time and ambitions, being able to find the right balance for those good and bad moments (that we know we all have T) and not letting work be our burden but our passion.

How? By living our values (J.O.T.E.) on a day to day basis, such as:

- Joy: people who feeel happy and confident try new things and are better equipped to face challenges.
- Ownership: taking the initiative to deliver positive results, being accountable for the outcome of your actions
- Trust: not only internally, through caring and appreciating our employees but also with our customers, being the core of our business.
- Effectiveness: which combined with intelligence, imagination and knowledge leads to results.

Our constant growth means that we are always looking for new colleagues

What we offer:
Unlimited remote working: you can choose to work from home indefinitely or attend our Madrid headquarters whenever you feel like it.
Competitive salary: fixed salary + variable
An environment free of bureaucracy and corporate constraints; a culture where your opinion is highly valued and appreciated.
Flexibility: a great work-life balance.
An opportunity for personal and professional growth, supported by high functioning teams and the exciting challenges that come with joining a company at the start of its growth trajectory.
An inclusive and upbeat work environment: leave your suit behind... we’re a t-shirt and converse kind of place More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive
Professional growth: up to €300 per year for training courses related to your role.
Flexible compensation: you'll be able to include your monthly expenses in meals and transportation into your payroll.
Health care: we have optional health insurance as flexible retribution