Service Delivery Manager- Global Services

hace 1 semana


Madrid, España Infortec Consultores A tiempo completo

**Descripción**:
Atención, comandante IT Tenemos una misión crítica: mantener la paz (y el orden) en el universo digital... desde tu propia base de operaciones.

Buscamos un/a Service Delivery Manager capaz de coordinar escuadrones en distintos países, manejar ServiceNow como si fuera su radar y mantener los procesos ITIL tan afinados que ni un incidente se escape.

Todo esto, sin moverte de casa (ni del café de tu taza favorita).

Tu objetivo:

- Supervisar y garantizar la correcta entrega de servicios IT.
- Coordinar equipos y servicios globales de Workplace y Service Desk.
- Gestionar herramientas ITSM (ServiceNow) y generar informes.
- Dominar procesos ITIL: incidentes, cambios, problemas, peticiones y capacidad.
- Liderar incidentes mayores y mantener informados a los stakeholders.
- Comunicar de forma clara lo técnico a audiencias no técnicas.

Tu equipo te elige si tienes:

- +10 años de experiência en IT (al menos 5 como SDM).
- Titulación en Técnico/a Superior en Administración de Sistemas Informáticos o Grado en Ingeniería Informática.
- Certificación ITIL Foundation.
- Inglés B2/C1 para sobrevivir a las reuniones globales.
- Experiência en entornos globales de Workplace y Service Desk.

La recompensa:

- Proyecto internacional y estable.
- Trabajo 100% remoto (con libertad y confianza).
- Un equipo con el que aprender, compartir y reír.
- Salario competitivo acorde a tu perfil.

Si te motiva liderar una misión IT global, sube y prepárate para la acción



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