Service Delivery Manager

Service Delivery Manager - Payroll Managed Services on SAP EPI-USE Madrid, Community of Madrid, Spain Service Delivery Manager - Payroll Managed Services on SAP EPI-USE Madrid, Community of Madrid, Spain 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Due to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology. As a Service Delivery Manager in the EMS bureau team, you will be responsible for liaising with clients, preparing for and conducting service review meetings including Quarterly Business reviews, monitoring Service Level Agreement performance, and being a point of contact in escalations for service-related issues. The ideal candidate will have excellent communication skills (they must have excellent English language skills) and convey attentiveness and helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings. You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties as requested by line management. This is a hybrid role with: Supportive team Increasing payroll and SAP knowledge through a varied role Holidays: 25 working days per year. The company offers to contribute 50% towards optional private medical insurance cover Regular training Requirements: Professional English language ability (European Languages framework C1 or better), and strong oral and written communication skills You must be located within commutable distance of Madrid, Spain At least 2 years of technology service delivery experience Client relationship management, and ability to proactively offer solutions. Ability to work to agreed deadlines and adapt to change Accuracy and attention to detail Capable of building relationships Ability to grow the business Knowledge of – GDPR and data protection laws Working knowledge of Microsoft Excel and Word Payroll knowledge SAP knowledge Relevant experience of working in a busy multi-client environment Looking to progress a diverse career Knowledge of ITIL frameworks Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Project Management and Information Technology Referrals increase your chances of interviewing at EPI-USE by 2x Get notified about new Service Project Manager jobs in Madrid, Community of Madrid, Spain . 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