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Help Desk
hace 3 semanas
Description
The Help Desk Operator we are looking for will join an existing NOC (Network Operation Center) team responsible of ensuring the proper execution of an incident mananagent process of a big telco firm in the Iberian market. For this 24/7 position, you need to combine both technical and communicative skills. You will be considered an extension of a remote operational team located in Europe as part of the division based in Málaga.
Job Responsibilities:
- Triage of technical incidences to trigger its resolution.
- Out-of-the-Box thinking is necessary to improve resolution processes
- Able to adapt to the team needs. The project is ongoing in several countries and your help might be needed to support (occasionally) them. Always from Málaga.
- Remotely coordinate with the operational team to proactively solve all issues.
- Daily customer communication.
- Understanding of the Incident Management process.
- Rotating shifts to cover a 24/7 service
- Location: Málaga (Spain)
Key Qualifications:
- Telecommunication knowledge is valuable but not mandatory. Training will be provided.
- Responsability and professionalism. Willingness to learn.
- High level of Portuguese, Spanish and English are required
- High communication skills. Customer first mentality.
- Familiar with NOC activities.
Tipo de puesto: Jornada completa, Contrato indefinido
Salario: 15.000,00€-18.000,00€ al año
Horario:
- Turno Rotativo
