Service Desk T2 Engineer

hace 5 días

Barcelona, España CPM International A tiempo completo

Are you interested in becoming part of an international company?

An exciting opportunity has arisen to join our IT team, we are looking for an IT Service Desk N2 to provide support while most people sleeps (00:00h - 08:00h).

**What are we looking for?**

You will successfully provide excellent customer service, resolve IT incidents, and escalate to providers or Infrastructure Teams those incidents that fall outside the scope of the competencies and skills of Tier 2.

**Responsibilities**
- Perform troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution for each incident, ensuring the solution is permanent rather than a workaround.
- Perform troubleshooting by resolving the incidents before escalating to a third party or third level escalation inside our organization.
- Provide accurate information on IT products or services.
- Log tickets and update them with events, problems, and outcomes information.
- Strictly follow policies and procedures.
- Keep customers updated with status and information.
- Pass on any relevant feedback or suggestions by customers to the line manager.
- Identify and suggest possible improvements on procedures.
- Check and set up workstations with computers and necessary peripheral devices.
- Create training to tier 1 support team about company knowledge and configuration.
- Manage new Service Desk projects, adding new software or changes in the current infrastructure.
- As a senior member of IT Support, you will propose ideas and support the line manager's changes, to maintain a positive culture of respect and continuous improvement.

**Requirements**:
**T**echnical / Professional Qualifications Preferred**
- Previous professional use of Windows environments (Windows 10)
- Good level of English to communicate with our international team, Spanish is a plus.
- IT degree or equivalent
- Demonstrable social media IT contents
- Cisco CCNA certification
- ITIL certification

**Benefits**

**What do we offer?**
- Full-time contract (39 hours/week)
- Fixed schedule: Monday to Friday, 00:00h - 08:00h
- Salary: Base 23,000€ gross annum + night hour bonuses
- 24 days holiday per year on a full-time basis
- A modern, international & friendly working environment - one of the best in the city
- Hybrid position
- Location: Barcelona, Spain
- CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status,_

  • IT Support Desk Engineer T2

    hace 2 días

    Barcelona, España CPM A tiempo completo

    **Description**: We're are looking for an IT Service Desk T2 to join our It Team at CPM International. You will successfully provide excellent service to our internal customers, resolve IT incidents, and escalate to providers or Infrastructure Teams those incidents that fall inside the scope of the competencies and skills of your Tier 2 role. As a Senior...

  • IT Support Desk Engineer T2

    hace 2 días

    Barcelona, España CPM International A tiempo completo

    We're are looking for an IT Service Desk T2 to join our It Team at CPM International. You will successfully provide excellent service to our internal customers, resolve IT incidents, and escalate to providers or Infrastructure Teams those incidents that fall inside the scope of the competencies and skills of your Tier 2 role. As a Senior Service Desk team...

  • Service Desk T2 Engineer

    hace 5 días

    Barcelona, España CPM International A tiempo completo

    Are you interested in becoming part of an international company? An exciting opportunity has arisen to join our IT team, we are looking for a **IT Service Desk N2 **to cover the later day hours (from 16:00 - 00:00h). **What are we looking for?** You will successfully provide excellent customer service, resolve IT incidents, and escalate to providers or...

  • Multilingual Service Desk Engineer

    hace 4 días

    Barcelona, España Eurofins A tiempo completo

    Overview Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe. We’re looking for three Multilingual (Spanish, English and French) Service Desk Engineers. As a Service Desk Engineer,...

  • Multilingual Service Desk Engineer

    hace 1 semana

    Barcelona, España Eurofins A tiempo completo

    **Company Description** Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work...

  • Multilingual Service Desk Engineer

    hace 3 semanas

    Barcelona, España Eurofins GSC Poland Sp. z o.o. A tiempo completo

    Multilingual Service Desk Engineer49_744000091616735Obowiązki In a nutshellAre you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe, we´re looking for three Multilingual (Spanish, English...

  • Multilingual Service Desk Engineer

    hace 1 semana

    Barcelona, España Eurofins A tiempo completo

    Job Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the...

  • IT Service Desk Agent

    hace 7 días

    Barcelona, España BCD Travel Corporate A tiempo completo

    **Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a IT Service Desk Technician who enjoys both a buzz and a challenge.** **IT Service Desk Agent** - Fulltime, homebased in Spain_ The IT Service Desk Technician represents the ICT Organization as a member of the IT Service Desk for Europe. The...

  • Service Desk Operator

    hace 2 semanas

    Barcelona, España NTT Ltd A tiempo completo

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Service Desk Operator

    hace 2 días

    Barcelona, España NTT Ltd A tiempo completo

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...