Technical Support Engineer
hace 2 semanas
We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.
Our digital nomad team of **more than 800 professionals **works all over the world. Our international team of like-minded people and professionals solves ambitious daily tasks and creates truly global products. We value focusing on results, a proactive approach, and we are always looking for new and unconventional ideas.
Our teams of digital nomads live and work remotely from **Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Australia, Poland, Israel, Türkiye, Latvia, and many others.**
We are looking for a Technical Support Engineer**.**
**Your main tasks will be**:
- Resolving challenging requests from our partners;
- Provide comprehensive consultancy, support, advice, and training on the use of system portals for our partners
**We expect from you**:
- Business correspondence skills;
- Spanish/English - Intermediate;
- The ability to find solutions to a problem on their own;
- Advanced PC user (ability to eliminate technical problems (both software and hardware), work with RAM and CPU consumption monitoring);
- Understanding the organization of TCP/IP networks, IPv4 addressing, DNS, DHCP, operation and settings of network equipment;
- Knowledge of HTML/CSS;
- Knowledge of javascript basics
- Understanding of client-server operation (status codes, HTTP methods);
- Experience with sniffers and DevTools;
**What do we offer**:
- **REMOTE OPPORTUNITY** to work full time;
- ** 7 wellness days per year** (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
- ** Bonuses up to $5000 **for recommending successful applicants for positions in the company;
- Full payment for **professional training, international conferences and meetings;**:
- Corporate discount for **English lessons;**:
- **Health benefits. **If you are not eligible for Corporate Medical Insurance, the company will compensate up to $1000 gross per year per employee according to the paychecks. This can be spent on self-purchase of health insurance, or on doctor's fees for yourself and close relatives (spouse, children);
- **Workplace organization. **The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in the locations where we have offices or co-working. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
- ** Internal gamified gratitude system**:receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.
**Sounds good? Join us now
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