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Sr. Casualty Claims Adjuster
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Casualty Claims Adjuster
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Claims
Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.
About the role
As a Sr. Casualty claims adjuster, you will provide effective claims handling in accordance with the Claims Department’s guidelines and procedures in Casualty. The Sr. Claims Adjuster will investigate and evaluate medium and high severity Casualty claims. They will participate in all aspects of a claim file, including data gathering, investigation, development of claims summaries and timelines and vendor assignment.
In addition, the Sr. Claims Adjuster will prepare and maintain appropriate documentation and claims reports in applicable databases and information systems. They will act as communicating updated claims information to other departments, customer, and brokers, as directed.
**What you need to know**:
Assists with and/or directly handles all aspects of a claim file from beginning to conclusion, including the investigation, determination of liability, confirmation of coverage, assessment of damages, and drafting of claim evaluation for recommended action.
Investigates claims, obtains appropriate data, and assembles appropriate information and facts regarding claims.
Utilizes litigation management and claims management information systems to maintain, organize, and retain relevant claims data and files.
Reviews all claims for status of investigation, assessment of liability, documentation of damages, adequacy of reserves, evaluation of expert witnesses, documentation of recent developments and current plan for claim resolution within AIG´s Best Practices.
Maintains collaborative working relationships with other departments and entities to facilitate quick responses to internal and external customers.
Participates in problem solving and problem resolution, in accordance with Company policy, guidelines and statutes, and regulatory agency requirements.
Performs miscellaneous job-related duties as assigned including list run rates.
Conduct salvage, subrogation, or other recovery proceedings through close monitoring. Investigate Fraud and ensure timely advice, relevant supporting documents and responses to enquiries are provided to coinsurers/reinsurers to settle their share promptly.
**Primary duties include**:
Investigative and problem resolution skills.
Interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community and excellent customer service.
Ability to organize work effectively and methodically.
Ability to use independent judgment and to manage and impart confidential information.
Ability to develop and maintain record-keeping systems and procedures.
Knowledge of the judicial system and procedures.
Ability to work independently and as a member of a team.
Ability to gather and organize legal evidence.
Ability to communicate and interact effectively with vendors and manage litigation if necessary.
**What we’re looking for**:
Extensive and relevant experience in managing Casualty claims.
Fluent level of Spanish and English languages, both written and spoken.
Law degree preferred.
Proficiency in the use of computers and Microsoft Office software (Especially Excel).
Attention to detail maintaining accuracy in data collection and management.
Team Player.
Self-motivated.
Clear confident telephone manner.
Good communication & interpersonal skills.
Show emotional control and behaviour under pressure.
Remains positive and enthusiastic when dealing with difficult people.
We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, a
