Partner Success Manager

**About The company**

Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 40 locations across the world and our corporate members include: The Alliance to End Plastic Waste, USAA, Visa, Nationwide, Aflac, Daimler, Ford, Nissan, BP, Johnson & Johnson, Roche, Pfizer, Walmart, Coca Cola, Adidas, and over 500 more. Plug and Play’s corporate members utilize Plug and Play to identify the best startups to meet their challenges. Plug and Play’s proven investment track record includes Honey, Guardant Health, ApplyBoard, BigID, Kustomer, Rappi, Flutterwave, Hippo, PayPal, Lending Club, Dropbox, and many more.

**About The Mission**
- You will have to create value by bringing tangible innovation and addressing the innovation needs of our corporate clients.
- You will lead and motivate a young team of professionals that provide service to our clients and keep them focused on achieving client success.

**The Partner Success Manager** will help understand the innovation needs of our clients, translating them into tech focus or tech challenges, making sure that the scouting process leads to a shortlist of start-ups potentially viable, in the eyes of our clients, for pilot implementation. He/she will also define and lead the process to address our clients innovation needs in the best possible way, deliver value to our clients and achieve a high level of client satisfaction (see KPIs below). You will lead a team having a dual role, on one hand service delivery and daily interaction with the client, and on the other hand ventures/start-up analyses in order to scout for the best start-ups that match client needs.

**HOW YOU WILL MAKE A DIFFERENCE / KEY RESPONSIBILITIES**:

- Define and implement successfully our partner success strategy and process that is unique and differentiated in the marketplace, building on past Plug and Play learnings and best practices
- Identify opportunities to evolve the experience across the partner lifecycle
- Provide a great client experience all throughout the client innovation journey with Plug and Play (Partner on-boarding, clear contact points, usage of our tools like for example Playbook, understanding by our clients of all possibilities we offer to them, interacting with start-ups, pilot development, together with client develop yearly plans for each key account, etc )
- Conduct deal flows by matching startup technologies to the interests of large corporations by analyzing technological compatibility and integration possibilities between startups’ technologies and the larger corporations’ portfolio of technologies
- Lead and motivate a team of several members, develop your team through motivation, counseling and product knowledge education
- Define metrics that measure our delivery of value to partners (Number of pilots, pilot implementation ratio, NPS, retention/renewal rate, etc...), drive performance in those metrics building out dashboards that communicate them to the team
- Support on renewing and upselling the partnership with the corporate partners
- Support partners in investment processes if relevant to them
- Support on commercial activities such as lead generation, trade shows assistance, events organization, proposal preparation,...

**Qualifications**:

- Bachelor's degree in business or STEM (Science, Technology, Engineering or Maths)
- Masters Degree or Phd is a plus
- 5+ years of experience working in customer success or consulting, preferably in an innovation context or within a professional services company (example Big 4) with a deep knowledge of best practices in the space and a proven track record of client success & high level of client satisfaction. Out of this experience at least a couple of years managing teams
- Wide knowledge of the fintech, insurtech and retailtech space
- Experience in technology implementation, pilot project management and/or change management will be a big plus.
- Strategic thinking to understand how the start-ups have the best technology/competitive advantage to suit the needs of our corporate clients, experience having developed client/account management plans but also detail oriented and very hands-on, highly organized, and comfortable working in a fast-paced environment
- Ideally familiar with innovation processes (scouting, pilots, etc.)
- Highly motivated and committed, entrepreneurial character, strong self-drive and able to work with limited supervision. Results oriented.
- Positive and open mindset, energetic. Good listener, analytical character, Strong willingness to learn and improve. Motivating leader and good team player.
- Strong verbal and written communication skills. Language requirements: fluent in Spanish and English
- Knowledge about investme