Customer Service Intern

hace 2 semanas


Madrid, España SSC Perfumes & Cosmetics A tiempo completo

**Position**:
Are you passionate about the luxury sector? Do want to discover this world through our Customer Service department? This is your opportunity

Reporting to the Customer Service Manager, this internship will help you develop your career and acquire a practical experience through the participation, collaboration and support in the following functions and tasks:

- Administrative management and reception of orders
- Administrative assistance to the customer service team.
- Tracking orders to ensure timely deliveries
- Follow up with and resolutions of incidences between the Commercial Team and the Customer Service department
- Accurately processes quotes, orders and returns
- Follows through with customer inquiries, ensuring a high level of customer satisfaction
- Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate
- National Reporting and back office tasks

**Profile**:

- Bachelor’s degree in Business, Communications, or a related field may be advantageous.
- Master´s degree in Foreign Trade, Supply Chain, or similar is a plus.
- Previous experience in a customer service role is preferred.
- Knowledge in SAP.
- Sensibility for the luxury and beauty sector.
- Methodical, organized person, with attention to detail.
- Enthusiastic, participative person. Passionate about sales and customer service.
- Ability to work in a team.


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